Director, Product Design (2 Positions)
 Novartis Group Companies | |
$185,500.00 - $344,500.00 / yr
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401(k)
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 United States, New Jersey, East Hanover | |
 Mar 25, 2026 | |
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Job Description Summary #LI-HybridNovartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. The US CRM organization sits within IDS and plays a crucial role in driving the transformation to a customer 360 operating model. Reporting to the Executive Director, Head of CRM Experience Design, this role serves as the UX leader for a series of user populations (eg. Medical, Customer Engagement, Patient Services, etc.), responsible for understanding workflows and challenges, designing best-in-class CRM experiences, conducting field usability research, and ensuring seamless, high-performing user experiences that support field team productivity, while prioritizing out-of-box platform capabilities. The Director, Product Design is responsible for elevating the user experiences users within the CRM ecosystem. This role owns the design strategy, user research integration, and implementation of intuitive, mobile-optimized CRM interfaces tailored to function-specific workflows. The Director ensures that CRM platform capabilities are optimized for out-of-box, fast-paced user experiences and that design standards enable users to focus on customer engagement rather than administrative friction. This position will be located at the East Hanover, NJ site and will not have the ability to be located re-motely. This position will require 15% travel as defined by the business (domestic and/ or international. There are 2 positions available. Job Description Major Accountabilities: Field User Insights & Design Priorities :Partner withusers and UserResearch to understandworkflows, pain points, andplatformusage patterns. Translate research insights and user feedback into design priorities and implementation roadmaps. Develop andmaintainuser personas and workflow documentation Multi-platformCRM Design: Design wireframes, prototypes, and high-fidelity mockupsbalancing the need for exceptional user experiences and out-of-box implementation requirements. Optimizeformultiple platforms andminimize data entry friction Field Usability Research & Validation: Conduct field-based usability testing withusertovalidatedesigns in real-world conditions.Gather feedback on prototypes and iterate designs based on field testing insights. Design Contribution to Team Effectiveness: Design CRM interfaces that reduce administrative burden, allowing teams to focus on customer engagement: Identifyandeliminatedesign friction points that impact field team workflow efficiency Cross-Functional Collaboration: Partner with Product Managers to understandbusinesspriorities and integration needs. Collaborate with Engineering and QA teams to ensure design feasibility and quality mobile implementation. Designand DeliveryExcellence: Drive continuous improvement in user experience through iterative design and innovation. Ensure designs meet accessibility standards and serve diverse team needs. Novartis seeksaccomplishedUX designerswithdemonstratedsuccess inCRMapplication design. Strongexpertiseincross--platformdesign, usability research, and the ability tooptimize forreal-world field work constraints are essential. Essential Requirements:
Novartis Compensation Summary: The salary for this position is expected to range between $185,500 and $344,500 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $185,500.00 - $344,500.00Skills Desired Agility, Agility, Brand Analysis, Brand Awareness, Commercial Excellence, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Strategy, Digital Marketing, Go-To-Market Strategy, Healthcare Needs, healthcare outcomes, Influencing Skills, Inspirational Leadership, launch products, Marketing Strategy, Media Campaigns, People Management, Product Marketing, Product Roadmap, Return on Investment (ROI), Stakeholder Engagement, Stakeholder Management {+ 2 more} | |