Director, Platform Enablement (4 Positions)

Job Description Summary

Job Description

Major Accountabilities:

Enablement Strategy & Delivery

• Develop and execute a comprehensive enablement strategy forusers, aligned with CRM transformation goals andfunction-specificobjectives

• Design and deliver role-specific training programs, job aids, and enablement resources tailored todifferent userparsonas, including, for example,field sales and customer engagement workflows

• Align enablement strategy with commercial performance goals such as targeting effectiveness, call execution quality, and customer engagement metrics

• Design and implement train-the-trainer sessions to build internalexpertiseand scale enablement efforts. Empower selected field leaders and subject matter experts to deliver training, coach peers, and reinforce CRM adoption across teams.

• Partner withMedical,Sales and Commercial leadershipand enablement teamsto understand user needs, pain points, and adoption barriers specific to customer-facing interactions

• Drive AI and on-platform strategies to deliver best-in-class enablement outcomes. This includesleveragingadvanced analytics, automation, and platform-native capabilities to enhance training, support, and adoption, ensuring field teamsbenefitfrom innovative, data-driven enablement solutions.

Adoption & User Experience

• Own and drive adoption KPIs,establishingmetrics that reflect sustained CRM engagement and commercial impact

• Drive sustained adoption of CRM capabilities through proactive engagement, coaching, and field support

• Conduct field engagement activities (e.g., ride-alongs, field feedback sessions) to create practical, field-ready enablement and understand real-world challenges

• Monitor adoption metrics and user feedback toidentifygaps and continuously improve enablement approaches

• Collaborate with CRM product teams to advocate for field user needs and influence platform enhancements

Cross-Functional Collaboration

• Partner with Communications to ensure users receivetimely, relevant messaging about CRM updates and initiatives

• Collaboratewith other Platform Enablement leads tosharebest practices and ensure consistency across enablement programs

• Coordinate with IT, training, and commercial operations teams to synchronize enablement activities with system rollouts and sales cycles

• Engage in matrix leadership acrossa diverse portfolio ofstakeholders without direct authority

Governance & Reporting

• Establish enablement governancestandards forto ensure quality, consistency, and field impact

• Track and report on vertical adoption KPIs, training completion, user satisfaction, and field-driven commercial metrics forfunction-specificaudiences

• Present enablement progress and insights to executive leadership and Commercial stakeholders

• Partner with the ED to drive sustained adoption of CRM capabilities

Novartis seeks an accomplished enablement andchangemanagement leader withdemonstratedsuccess driving technology adoption withincommercialfunctions. Strong understanding of commercial operations, field dynamics, and the ability to translate complex capabilities into field-ready experiences are essential.

Essential Requirements:

• Bachelor's degree required; Master's degree, MBA, or commercial/sales operations background preferred
• 7+ years in enablement, training, consulting, change management, or related roles, preferably supporting Sales,Medical,Customer/PatientEngagement, or field force functions
• Demonstrated success driving adoption of CRM or enterprise technology solutions within commercial or sales teams
• Proven ability to coach and influenceleadership and fieldteams on technology adoption and best practices
• Strong understanding of pharmaceutical workflows, customer/patientengagement practices, and field operations
• Experience working closely with field teams to understand practical, real-world enablement needs and create field-ready solutions
• Experience designing and delivering role-specific training and enablement programs at scale to diverse populations
• Excellent stakeholder management skills with the ability to partner effectively with leadership and field teams
• Proven matrix leadership experience in complex pharmaceutical or healthcare enterprise environments
• Knowledge of CRM platforms (Salesforce, Veeva) and their application in commercial sales contexts

Novartis Compensation Summary:

The salary for this position is expected to range between $185,500 and $344,500 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

Skills Desired