New

Project Manager, Customer Support Operations

Tesla Motors, Inc.
paid holidays, flex time, 401(k)
United States, Utah, Draper
Mar 25, 2026
What to Expect Tesla is seeking a dynamic Project Manager to drive operational excellence and customer satisfaction within our Vehicle Support organization. The ideal candidate will lead cross-functional initiatives to identify business needs, implement technology-driven solutions, and ensure seamless execution across North America Support teams. This role requires a customer-centric leader with strong analytical skills, experience in change management, and the ability to thrive in a fast-paced, ambiguous environment. What You'll Do Collaborate with stakeholders to determine operational improvements and update business processes Partner with engineering teams to evaluate technical viability of proposed changes Structure pilots, track metrics, iterate, and scale solutions to enhance customer happiness and operational efficiency Conduct ad hoc analyses and deep-dive reporting to uncover actionable insights Work with the Business Intelligence team to design reporting tools aligned with business needs Partner with training teams to educate users on process changes and system updates Coordinate with internal and external partners to deliver projects across North America Support teams What You'll Bring Managing cross-functional projects in a global, customer-facing organization (preferably automotive, hospitality, or tech) Proven ability to build and sustain a customer-centric culture Strong attention to detail, with a track record of managing multiple projects under competing priorities Self-starter with strong leadership skills, capable of guiding teams through ambiguity Comfortable with Excel and Tableau; experience with data analysis and reporting Familiarity with methodologies and a history of successful implementation Excellent stakeholder management skills, with the ability to translate technical requirements into business outcomes Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program