Revenue Cycle Liaison

Student Health Services - Business Office:

UCF Health - Student Health Services (SHS) provides various primary and specialty care services to help keep students, faculty and staff at their optimum health. The Health Center is located on the Main Campus. Our services are designed with students, faculty and staff needs in mind. Become a part of our committed UCF Student Health Team as a Revenue Cycle Liaison and deliver outstanding care to our community.

The Opportunity:

The Revenue Cycle Liaison serves as a key point of contact with insurance companies and patients to support timely and accurate revenue cycle operations. This role is responsible for following up on outstanding accounts receivable, managing insurance denials, submitting and rebilling insurance claims, posting insurance and patient payments, and assisting patients with balance resolution and billing concerns. The position also reviews and analyzes Explanation of Benefits (EOBs), including copayments, deductibles, coinsurance, contractual adjustments, and denials, to ensure the accuracy of patient balances.

Responsibilities:

• Monitor clearing house for claim denials.

• Review ERA payer denied claim status.

• Communicate with insurance carriers and patients as necessary.

• Post insurance and patient payments.

• Maintain up to date knowledge of healthcare billing regulations and compliance requirements.

• Review Cash Health daily and ensure payments are posted correctly in eCW.

• Contact payers via phone or payer portal to resolve unpaid claims.

• Create monthly A/R reports and review A/R aging report to ensure claims are paid in a timely manner.

• Track unpaid claims and contact insurance companies to secure payment.

• Monitor aging reports to identify trends, resolve discrepancies, and ensure accurate billing.

• Manage and provide follow-up regarding COB issues to patients.

• Provide clinical expertise to support coding accuracy, documentation and productivity.

• Analyze denied claims to identify reasons for rejections, perform follow-up actions, and prepare appeals with necessary documentation.

• Research and resolve coding and reimbursement issues.

• Manage insurance take backs and process insurance refunds in Workday.

• Verify accuracy of medical coding for patient accounts, ensuring accurate reimbursement for services.

• Review insurance recoupments and work the claims accordingly.

• Prepare for financial audits by ensuring procedural compliance in revenue reporting and collection.

• Facilitate the collection of outstanding payments.

• Review and process denied claims, submit appeals, and ensure timely reimbursement.

• Maintain current and accurate documentation on patient accounts.

• Assist with training new staff on revenue cycle processes and procedures.

• Perform all other duties as assigned by the Business Manager I, Business Manager II, and/or Associate Director, Business Operations.

• Timely completion of all required university, AHSC and SHS training.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience , or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Bachelor's Degree Preferred.

• Experience with accounts receivable reports, claims, appeals and insurance billing.

• Experience interpreting Electronic Remittance Advice (ERA) in medical billing.

• Experience with posting insurance and patient payments.

• Experience in medical coding and medical terminology.

• Knowledge of Electronic Medical Records (EMR) and how to appropriately use EMR in the performance of work.

• Experience working in a medical office setting.

Additional Application Materials Required:

In addition to your application, please submit a copy of your resume.

Special Instructions to the Applicants:

• The anticipated hourly rate range for this position is $15.66 - $18.79. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

• This is a time-limited and auxiliary funding position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.