Billing Director

ABI Document Support Services is seeking a Billing Director to join the team!

This will be a remote/hybrid position out of the Loma Linda, CA office Monday - Friday standard business hours.

The Billing Director is responsible to assist in the day-to-day billing functions of the business unit and provide leadership and direction as necessary within the department. This position is responsible to process and monitor the billing and vouchering of all lines of business being billed by the business unit and ensure that all units are handled accurately, timely, and processed in accordance with all company policies and established practices and jurisdictional requirements,. Manage the unit billing staff and is responsible to ensure that all work is properly allocated and completed in an accurate and timely manner.

ESSENTIAL JOB FUNCTIONS

• Daily management of the billing functions.
• Develop and maintain standard operating procedures.
• Provide administrative oversight and direct management of the billing staff. Prioritize and manage the daily workload to ensure equitable distribution of work is maintained.
• Work closely with operations and collections teams to ensure accuracy of billing information and support documentation for collection efforts.
• Focus on continuous improvement in efficiency and accuracy through automation of processes.
• Conduct periodic audits to ensure accuracy of billing.
• Develop and maintain optimal organizational structure and staffing for the billing team.
• Maintain systematic, accurate, and timely processing of all billings including, but not limited to, paper invoicing, electronic invoicing, provider vouchering and adjustments.
• Oversee report and billing processing and serving in accordance with Company, customer, and jurisdictional requirements.
• If applicable, ensure all invoicing is billed daily and in accordance with company practices and client contract agreements. Perform any follow-up on provider bills not received in a timely manner to decrease invoicing delays.
• Work closely with internal and external sources to facilitate, manage and monitor electronic billing functions as required by the business unit.
• Research and respond to inquiries from clients or consultants regarding invoices, and voucher inquiries.
• Report any unresolved disputes with physicians or vendors to upper management for resolution.
• Prepare and ensure accurate timely completion of month end, quarterly and year end reporting requirements.
• Ensure the confidentiality and security of all financial files.
• Perform a variety of clerical duties including, but not limited to, answering telephone inquiries, taking messages, filing, scanning and photocopying.
• Perform other duties as assigned by upper management.

ESSENTIAL MANAGERIAL RESPONSIBILITIES

• Carrying out all responsibilities in accordance with the company's standards, policies, and all applicable employment laws.
• Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.

• Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
• Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed.

• Actively participating in the department's staffing requirements including hiring, onboarding, and separating of employees.
• Creating and implementing plan to meet department's goals and metrics based on workload and client needs.
• Communicating change effectively and supporting those affected by change.
• Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management.
• Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management.
• Actively participating and successfully conducting annual performance evaluations.

• Bachelors degree in business related major required.
• A minimum of three years on the job experience in billing and collections preferred.
• Billing and coding certifications desired
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, decimals, fractions, hours & minutes, and possess the ability to compute rates and percentages.
• Must be proficient in multiple software programs, including, but not limited to, Great Plains, Microsoft Suite, Outlook, electronic billing clearing houses and the Internet
• Must demonstrate a high level of accuracy in preparing and entering financial information. Look for ways to improve and promote quality and monitor own work to ensure quality is me
• Must be able to maintain confidentialit
• Must be able to demonstrate and promote a positive team -oriented environment
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

WHO WE ARE

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.