Engineer I - Application

JOB SUMMARY

The Application Engineer drives the sales process, working in conjunction with the Field Service Sales team as the "Go-To" person for selling custom engineered to order type service(s). This role identifies technical issues to assure complete customer satisfaction through all stages of the sales process.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Lead regional commercial activity and sales support to achieve specific business goals with highest priority placed on Orders Entered to fulfill capacity available and Contribution Margin objectives
• Build and maintain strong relationships with customers to ensure ongoing customer satisfaction
• Works together with Sales, Order Handling & Project Management to ensure improving/ongoing customer satisfaction
  • Obtain supporting pricing and cost elements required to fulfill bid requirements.
  • Maintain active directory of sub suppliers for bid support elements
  • Provide product specifications, technical support/troubleshooting, and price quotations in a timely manner to existing customers while proactively seeking and pursuing potential new clients for continued growth.
  • Attend customer visits at customer locations to discuss business opportunities and/or to review specific project(s). This may include job walks, update on company capabilities and new service or product offerings.
  • Maintain up to date contracts for accounts within assigned territory
  • Interface with other departments and stakeholders within Service, Components, Prolec-GE Waukesha, Inc., outside sales representatives regarding day-to-day sales items.
  • Responsible for developing and preserving pricing in assigned territory.
  • Compile and report on assigned territory competitive feedback & bid feedback.
  • Sales follow-up on previously submitted sales quotations and requests from new customer(s).
  • Sales follow-up on completed service activities and recommended future actions.
  • Generate regional analytical reports for staff and to support commercial review meetings.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication skills
• Strategic thinker with relationship building skills
• Problem solver mentality; strong analytical and decision-making skills
• Well organized with exceptional written, verbal and formal presentation skills
• Ability to deal with and influencing internal and external customers in a professional and positive manner
• Ability to motivate stakeholders to achieve extra-ordinary results through teamwork
• Ability to execute bidding/proposal preparation and the ability to read and understand bid/proposal specification, both from a technical and commercial perspective, including interpretation of contractual terms and conditions
• Ability to work in an industrial manufacturing environment with long lead-time, engineered-to-order product
• Knowledge of engineering project management

EDUCATION AND EXPERIENCE

Required Education / Experience

• Bachelor's degree in engineering, Electrical or Mechanical preferred.
• 3-5 years of customer facing sales roles
• ERP Experience (SAP, SalesForce etc.)

Preferred Education / Experience

• 5-10 years of related experience in a customer facing marketing and/or sales role
• Strong knowledge of the electric power industry