Contact Center Associate I - Telemarketing

Summary:

This position ensures that blood collections goals are met by calling the appropriate donors to Memorial Blood Centers donor centers and mobile blood drive operations.

Schedule: Tuesday - Saturday, Tues - Fri 9:00am - 6:30pm and Sat 9am - 1pm

Hybrid: Mostly remote work, however the initial 1-2 weeks of training is in office at St. Paul location. Employees must be within traveling distance of Memorial Blood Centers St. Paul office to go to the office for required department meetings and trainings.

Job Responsibilities:

Recruiting for Whole Blood Donations:
• Calls appropriate donors based on inventory needs
• Understands minimum requirements for donor recruitment and donor deferral guidelines
• Uses assertive communication to secure appointments
• Participates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaigns
• Meets individual and team goals to complete a minimum number of appointments and dials per hour
• Determines what is appropriate donation process with each call
• Meets individual and team goals to complete a minimum number of appointments and dials per hour
1. Reminder Calls
2. Data Entry
   • Scheduling/ Canceling and rescheduling donor appointments
   • Maintains accurate donor files and fills out appropriate forms
   • Must be able to navigate a computer quickly moving between web brower tabs, Outlook, Microsoft Word, and Excel

The hourly rate for this position is $17.82/hr.

IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Education:

High School Diploma or Equivalent

Experience:

Minimum 1 year experience in telemarketing and/or customer service

Customer service training experience preferred

Other:

Ability to organize and prioritize

Basic computer, typing skills, and math skills

Excellent interpersonal communication skills

Accurate oral and written communication skills

Persuasive sales skills and problem solving skills

Ability to work independently and meet deadlines

Willingness to follow direction

Founded in 1948, Memorial Blood Centers have served Minnesota and Wisconsin for more than 75 years, delivering more than 125,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. MBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. MBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit mbc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.