Accounts Receivable Manager - NORAM

The Accounts Receivable Manager for North America is a key role responsible for strengthening the company's cash position through effective credit, collections and dispute management practices. The individual in this role will provide strategic direction and operational oversight across the full accounts receivable cycle. Partnering closely with customer service, commercial teams, Business Unit Heads, customers, Finance Leadership Team, SDC counterparts, and external collection agencies will be essential to ensure alignment and drive consistent collection outcomes across the region.

As the regional lead, this role will also play a central part in modernizing the collections landscape, including the implementation of a new collections management tool and the increased use of automation and AI to enhance efficiency and productivity. Responsibilities include overseeing the timely application of cash performed by the Order-to-Cash team in DE, managing the appropriate application of open customer credits with consent, and ensuring disputes are resolved within agreed service levels. Through strong governance, stakeholder engagement, and process discipline, this position plays a critical role in driving best-in-class collections performance and improving overall working capital performance.

• Oversee the end-to-end accounts receivable cycle, including customer accounting, collections, cash application and dispute resolution.
• Serve as the regional custodian of credit and collection activities, closely monitoring severely delinquent customer accounts and escalating issues to sales leadership and BU Heads when direct engagement with customers is required to recover outstanding balances.
• Continuously review aged receivables and develop targeted collection strategies to reduce DSO and strengthen regional cash flow.
• Lead efforts to harmonize currently fragmented, business unit-specific credit and collection practices into a standardized regional process.
• Promote the use of automation, AI, and other enabling technologies to increase efficiency, improve process quality, and strengthen the overall invoice-to-cash cycle.
• Build strong cross-functional relationships and effectively negotiate with business leaders by using fact-based analysis and data to influence decisions and drive consensus, particularly when implementing standardized credit and collection practices across business units.

• Bachelor's Degree in Business Administration, Accounting, Finance or Economics. Equivalent work experience may be considered.
• Minimum of 4 years of experience in accounts receivable operations, including customer accounting, dispute coordination, cash application oversight and credit and collection process management.
• Experience working with customer billing and customer service processes is highly desirable.
• Ability to leverage technology solutions and implement collections tools including SAP S/4HANA, shared service environments, automation tools (e.g., RPA), and business intelligence/analytics platforms.
• Strong interpersonal communication and management skills, with the ability to collaborate effectively across cross-functional teams and multiple levels of the organization.
• Self-starter with a proven track record of successfully executing operational initiatives and supporting continuous improvement efforts.
• Ability to manage multiple responsibilities and initiatives concurrently in a fast-paced environment.
• Excellent analytical and problem-solving skills with the ability to interpret data and identify trends requiring attention or escalation.
• Proficiency in Microsoft Office tools, particularly Excel, PowerPoint, Word and Outlook.
• This is a HYBRID role with the expectation to be on-site in the Pittsburgh office at least three days per week every week.