Customer Data Management Associate

Role & Responsibilities

Dassault Systemes is seeking a Customer Data Management Associate to control and process SIRs with autonomy, in a timely manner, and in accordance with documented processes.

Ensure Non-Technical Service Requests (NTSRs) are prioritized, dispatched, analyzed, followed up on until resolution, and closed. Reproduce technical issues and escalate appropriately through People Support tickets.

Audit SIRs upon management request and/or in accordance with documented processes, while meeting communicated deadlines.

Define the Change of Distributor and Intercompany Transfer roadmap and plan execution.

Support key performance indicators, including ensuring 100% of SIRs are managed in accordance with rules and policies, 100% of SIRs are managed within published turnaround times, and 100% of audits are performed on time with zero critical findings published.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Dassault Systemes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.