Manager, Collections

Summary

Job Description:

Baptist Health is looking for a Collections Manager to join our team in Louisville, KY

The Collections Manager oversees all activities and staff within the Billing Office Collections team and theImaging Center under Patient Financial Services (PFS). This role is responsible for developing andimplementing policies and procedures for internal staff and external vendor partnerships to ensure the timelyand accurate collection of accounts, particularly those with insurance balances.

The position facilitates correspondence for all Baptist Health facilities and oversees document imagingoperations, including assessing scanning quality, ensuring document legibility, indexing pertinent documentsand data, preparing bank deposits, and assisting with document corrections such as re-keying and rescanning. The Collections Manager ensures current billing practices comply with all applicable governmentalrules and regulations.

Additionally, this role manages the investigation and resolution of billing discrepancies and errors whilesupporting staff in the daily performance of their responsibilities. The Manager ensures departmentalmilestones and performance goals are consistently met.

This position requires the ability to work effectively in a fast-paced environment while ensuring billingprocedures are executed accurately, timely, and in accordance with company policies to achieve establisheddepartmental targets.

Requirements

• High School graduate or GED required, Associate degree preferred
• Candidate must have 5 years of healthcare experience and a minimum of 2 years of progressive leadership includingmanagement-level responsibility in complex healthcare organization along with a proven record of accepting additionalresponsibility.

Work Experience

Education