Test Support Manager

Job Title: Test Support Manager

Location: Whitsett, NC
Department: Infrastructure Solutions Group (ISG)
Reports To: Sr Testing Manager
Schedule: Full-time, Onsite, First Shift (occasional weekends/holidays)

Role Summary

The Test Support Manager is responsible for the setup, maintenance, and optimization of server test environments and equipment across manufacturing operations. This role ensures robust test infrastructure, supports cross-functional collaboration, and provides technical training to enhance operational readiness and product quality.

Key Responsibilities

Test Network & Server Setup

• Build and configure test network environments including switches, PXE boot systems, and rack cabling.
• Set up and maintain test servers (L1/L2) used in automated and manual validation processes.

Issue Debugging & Reporting

• Document and escalate issues with detailed root cause analysis and resolution tracking.

Equipment Procurement & Management

• Identify, evaluate, and procure test-related equipment including HiPot testers, racks, and diagnostic tools.
• Maintain inventory and ensure quality and calibration of test equipment across production lines.

Cross-Functional Collaboration

• Work closely with engineering, quality, IT, and logistics teams to ensure seamless test operations.
• Participate in design reviews and provide feedback on testability and infrastructure needs.

Training & Documentation

• Provide technical training to team members and technicians on test setup, equipment usage, and safety protocols. [Rough Job...re Support]
• Develop and maintain SOPs and troubleshooting guides for test infrastructure.

Preferred Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, or related field.
• 3+ years of experience in server hardware testing or manufacturing test support.
• Proficiency in Linux system administration, network configuration (DHCP, FTP, SSH), and scripting (Python, Bash).
• Familiarity with manufacturing test platforms like UTP and server validation processes (AVT, Burn-In, FVT).
• Strong analytical and communication skills with a proactive approach to problem-solving.

Additional Skills

• Experience with L1/L2 server architecture and PXE boot automation.
• Understanding of test data visualization and benchmarking tools.
• Ability to work in a fast-paced, cross-functional manufacturing environment.