Service Lead Technician

Description

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  Attendsall weeklyservicemeetings prepared to discuss schedule for the weekand all safety meetings.

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  Perform repairs and maintenance on all roof systems including BUR, Modified Bitumen, TPO, EPDM, PVC and slope (tile/shingles).

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  Perform repairs in accordance with job specifications and safety guidelines.Ensures all work is completed in a craftsman like manner and to the specification, and satisfaction of the customer and Tecta America.

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  Trains assistant technician on proper repair techniques. Also trains the assistant technician to think ahead to ensure that all needed materials and job information are taken care of prior to leaving Shop.

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  Calls ahead to confirm appointment time with customer. Updates customer on completion of repair and additional work to be proposed.

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  At All Times follows Company Policies & completes work in a Safe Environment for all field & office personnel(Per OSHA, Per CUSTOMER, & Per TectaREQUIREMENTS). Ensures their assistant technician is following all safety protocol.

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  Maintains professional interaction with all customers.

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  Ensures all tools and materials needed for repairs are on truck prior to leaving the Shop.

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  Takes before and after photos of all repairs. Fills out paperwork properly and accurately. Trains assistant technician on the paperwork process.Promotes cooperation, communication and coordination between the job siteand the office, including submitting all required reports and paperwork on time and in the proper format

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   Ensures timesheet for themselves and their assistant technicians are filled out accurately and turned in daily.

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   Ensures that proper maintenance procedures are performed on all company property and equipment such asCompany Service Trucks and small equipment such as generators.

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   Performs any other duty or task assigned by the Service Superintendent, Service Manager and/or Operating Unit President.

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  The ServiceLead Technicianshould have excellent customer relationship abilities, along with a working knowledge of and/or experience with all roof system types.

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  Must be able to diagnose roof defects and identify and estimate effective solutions meeting customer needs.

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  Knowledge of roofing details, manufacturer specifications and repair procedures as defined by the NRCA.

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  Must have the ability to Problem Solve and to manage difficult customer situations.

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  Must be able to work with and train fellow technicians.

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  Superior Listening and Communications Skills - Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates.

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  High School Diploma or equivalent, preferred.

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  Proficiency with Tablets and Software such as Microsoft AX / Field Service Administration.

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  Superb communication skills

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  Sound problem assessment and problem-solving skills

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  Sound judgment and ability to make decisions

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  Well organized; Adept at planning work and managing time

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  Extreme attention to detail and high level of accuracy

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  Initiative

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  Integrity

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  Adaptability

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  Willingness to learn

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  Teamwork and collaboration

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  Compliance with workplace policies and procedures for risk identification, risk assessment and risk control

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  Active participation in activities associated with the management of workplace health and safety

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  Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace

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  Correct utilization of appropriate personal protective equipment