Specialist, Claims

We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:

• Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
• Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone's input is welcomed.
• Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.

The Spire Group is seeking a Claims Specialist in the Mobile, Alabama operation. This position will be responsible for investigating and resolving various types of claims involving the Company.

* Administer the self-insured, self-administered general liability, automobile and facility property damage, to both company and other facility owners in the claim process, including collection for damage done by others to Company vehicles and equipment and company facilities.

* Collect for damage to Company owned facilities by others as invoiced by the Company.

* Prepare interrogatory answers and produce documents for lawsuits involving the Company.

* Investigate incidents, claims, and lawsuits on site.

* Type/write reports and gather records.

* Appear in Small Claims Court on behalf of the Company, if appropriate in the jurisdiction

* Facilitate awareness programs for other departments.

* Prepare company witnesses for deposition and/or trial.

* Investigations within the Company territory could involve some travel.

* Gather the appropriate company and public records, i.e., police, fire reports, etc., as needed.

* Enter appropriate claim data into the Origami Claims System.

* Maintain a high level of professional ethics and compliance.

* Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people.

* Ability to work as part of a team and display a positive attitude for this dynamic environment.

* All other duties as assigned.

* High degree of integrity, sensitivity and professionalism in dealing with confidential information

* Must demonstrate positive, respectful behavior in dealing with people at all levels, and a role model as a representative of the company.

* Self-motivated with the ability to organize and prioritize work with attention to detail.

* Ability to communicate effectively with both inside & outside the organization.

* High tolerance for workload demands pressures and deadlines.

* Strong initiative and ability to independently lead processes and projects yielding quality results.

* Must be flexible and eager to adapt to change.

* N/A

* High school diploma or GED
* Certification as a Fire Investigator through the Alabama Fire College preferred or ability to obtain.

Knowledge and Understanding of the Origami Claim System
Knowledge of basic PC Skills, with an understanding of Microsoft Office Suite.
Must have professional interpersonal communication skills and the ability to communicate at all levels effectively.
Knowledge of Alabama statute/law of negligence, evidence, One Call program, etc.
Two years of experience with customer contact, both by telephone and in person preferred.
wo years of experience responding to incidents and/or performing on-scene investigations preferred.
Two years of experience with/field knowledge of a gas distribution system preferred. Knowledge of Alabama statute/law of negligence, evidence, One Call program, etc.
Knowledge of the Company's distribution system and customer-owned facilities
Ability to analyze and process a fire/incident scene within industry standards through diagrams, photography, retention of evidence, etc.
Ability to evaluate and estimate the Company's potential liability exposure and the appropriate monetary reserve needed to settle any and all claims made against the Company.
Ability to obtain recorded/written statements from Company employees or other individuals.
Ability to evaluate and negotiate to a successful conclusion any and all claims made against the Company.
Ability to obtain, review, and summarize medical records, court records, police and/or fire reports, and internal company records.
Must have the ability to influence others and gain consensus.

* Work is split between a shared, open-office environment and at other times, the work is performed in wet or humid conditions (non-weather), near moving mechanical parts, in high places, in an area with fumes, airborne particles, and toxic or caustic chemicals, in outdoor weather conditions of extreme heat and extreme cold, in extreme heat and extreme cold not related to weather, in an area exposed to vibration, in an area with loud noise for extended periods of time and in cramped or confined spaces, to name some examples.

* Requires work during nonstandard business hours with occasional travel and will require you to be on call during evenings and weekends.

* We accept online applications through our career site at jobs.spireenergy.com

Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire Inc., and its subsidiaries are an Affirmative Action and Equal Employment Opportunity employer.