Associate - CONST System Applications

Overview

The Construction organization is seeking a driven and detail-oriented Associate to support and enhance the effective delivery of customer-facing technology services. Working under the guidance of the Section Manager, this role focuses on ensuring Sarbanes-Oxley compliance across applications, servers, and customer onboarding platforms while delivering a high-quality customer experience. The Associate will serve as a key liaison between internal customers, crossfunctional business partners, and technical teams to assess needs, support daily operations, and ensure seamless service delivery. This role is responsible for analyzing and resolving customer inquiries, tracking and managing support requests, and ensuring issues are resolved accurately, efficiently, and with a strong customer-first mindset and time sensitive resolutions. Success in this role requires a focus on clear communication, process accuracy, and continuous improvement. The ideal candidate will proactively identify opportunities to innovate customer support processes, enhance operational efficiency, and recommend improvements that drive consistency, quality, and measurable value across Construction workflows This position does NOT provide employment pursuant to the terms of a STEM OPT Training Plan.

Responsibilities

• Utilize Microsoft Azure DevOps (ADO) or comparable tasktracking platforms to log, prioritize, track, and manage customer support requests, control tasks, and process improvement initiatives through to resolution.
• Develop, maintain, and standardize comprehensive documentation for all Construction production systems, ensuring accuracy, traceability, and alignment with SOX and internal control requirements.
• Data Management & Analysis: Identify, map, and analyze database schemas to support applications. Write and maintain Structured Query Language (SQL), to troubleshoot technical issues associated with application support.
• Work & Task Tracking: Leverage Microsoft Azure DevOps (ADO) or similar tasktracking tools to manage work requests, prioritize deliverables, maintain project schedules, track progress, and provide transparent status updates while ensuring timely resolution of technical issues.
• Customer Satisfaction & Process Innovation: Drive initiatives that enhance customer satisfaction by proactively engaging customers, resolving inquiries efficiently, and continuously identifying opportunities to improve reporting processes, standards, and service delivery.
• Collaboration: Collaborate effectively with customers, peers, and crossfunctional teams on assignments and projects to deliver consistent, highquality reporting and support solutions across the organization.
• Compliance & Safety: Ensure adherence to Construction procedures, SOXrelated controls, and Company safety policies. Follow safe work practices in accordance with Company standards and applicable governmental regulations.
• Procurement & Asset Management: Assist in the requisitioning and procurement of computerrelated hardware and services, including hardware orders, service contracts, inventory control, and ongoing contract monitoring to support Construction operations, cost control, and service continuity.
• Emergency Management: Participate in the Companys emergency management assignments as required, supporting operational continuity and organizational readiness.

Qualifications

• Bachelor's Degree and 1 year experience or 6 months Con Edison co-op/internship experience Includes cumulative work or
• or
• Master's Degree and 1 year experience or 6 months Con Edison co-op/internship experience

• A minimum work or educational experience in at least one of the following functional areas: Computer Science, Cyber Security, Information Technology, Business Analytics, Data Analytics, or similar experience/education, required.
• Proficient in the Microsoft suite of programs and be able to learn and use other computer applications and systems utilized within Construction (For example, Azure Dev Ops, IBM Maximo, IBM FileNet, Smart App, SQL Developer and Databases), required.
• Experience or education with software user interface development technology, preferred.
• Experience or education with IBM Maximo user provisioning and administration, preferred.
• Experience or education in creating, implementing, testing, training, triaging, or upgrading software applications, preferred.
• Working knowledge of construction practices, invoice payments and business processes, preferred.

• Driver's License Required

• Ability to push, pull, and lift up to 25 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday
• Stand to use/operate office equipment for the duration of the workday
• Ability to read small print and symbols

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.