Housing Maintenance Supervisor

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Maintenance Oversight: Supervise general maintenance staff and ensure timely completion of work orders. Prioritize and schedule maintenance requests, including pest control and emergency repairs.

• Tenant Relations: Act as the primary point of contact for tenants regarding maintenance issues, ensuring prompt communication and resolution.

• Vendor & Contractor Coordination: Maintain a roster of qualified contractors for specialized repairs and renovations; schedule and monitor vendor work.

• Inspections & Compliance: Organize and oversee Real Estate Assessment Center (REAC) and annual property inspections, issue tenant notices, and ensure compliance with HUD and safety standards.

• Procurement & Inventory Management: Purchase replacement equipment and materials, track warranties, and maintain accurate records per HUD requirements.

Additional Responsibilities

• Administrative Duties: Track and reconcile maintenance invoices, enter data into accounting software, and prepare reports for management.

• On Site Duties: Monitor property conditions and identify preventive maintenance needs.

• Stay informed on Fair Housing regulations, program updates, and property changes to ensure compliance and effective communication.

• Assist with scheduling and resolving issues that could delay repairs or renovations both with maintenance workers and outside vendors/contractors.

• Support loading/unloading materials when necessary.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.

• Three (3) years of experience in property maintenance or facilities management, with at least one (1) year in a supervisory or lead role required.

• Experience working with HUD guidelines and compliance required.

• Familiarity with vendor management, inspections (specifically NSPIRE), and maintenance scheduling are preferred.

• Certified Manager of Maintenance NCHM preferred.

• Accounting/bookkeeping knowledge preferred.

Knowledge, Skills, and Abilities

• Extensive knowledge of Affordable/Fair Housing and tenancy laws.

• Excellent oral/verbal communication and writing skills.

• Detail-oriented and able to carry out work with the highest levels of accuracy.

• Ability to effectively present information in one-on-one and small group situation to customers, clients, and other employees of the organization.

• Basic ability to operate a computer using Microsoft Office software.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information