Rare Patient Services Training Lead

Make your mark for patients

We are looking for a Patient Support Program Training Lead who is strategic, collaborative, and impact-driven to join our Patient Services team, this role is based in one of UCB's offices: Smyrna, GA, Raleigh, NC or Boston MA. This is not a remote role.

About the role

You will lead the design and delivery of training programs that enable patient services and reimbursement teams to perform at their best. In this role, you will translate complex program strategies into practical learning experiences that support patient access and operational excellence. You will play a key role in ensuring teams have the knowledge, tools, and capabilities needed to deliver consistent, high-quality support across the patient journey.

Who you'll work with

You will work closely with patient services, reimbursement, legal, and cross-functional stakeholders. You will collaborate with leaders across the organization to ensure training aligns with business priorities and evolving market needs. This role offers strong cross-functional exposure and partnership opportunities.

What you'll do

• Lead end-to-end training strategy for biopharma patient support programs
• Content development & delivery of engaging learning solutions, including workshops and digital modules
• Build reimbursement training aligned with payer and market requirements
• Identify training gaps and implement targeted capability solutions
• Track training effectiveness and continuously improving learning programs
• Facilitate both in-person and virtual training to cross-functional groups

Interested? For this role we're looking for the following

Minimum requirements

• Bachelor's degree in business, communications, or related field
• 5+ years of experience in biopharma or patient support programs
• Willingness to travel up to 20%
• 1 year experience leading or supporting the developing and delivery structured training programs within biopharma

Preferred requirements

• Experience delivering both in-person and virtual training
• Excellent communication and facilitation skills
• Proven ability to collaborate across cross-functional stakeholders
• Knowledge of regulatory and compliance requirements in patient services
• Experience supporting reimbursement or payer-related training
• Strong public speaking and workshop facilitation skills
• Demonstrated ability to drive continuous improvement

This positions reasonably anticipated base salary range is $125,600 - $164,900 annually. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.