Instructional Computing & Classroom Support Tech - 140128

UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County.

Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what's right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego's Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.

Educational Infrastructure Systems (EIS), a division of IT Services, provides technology services, support, and resources to the UC San Diego academic community, facilitating teaching and learning in service of the University's educational mission. Our efforts are grounded in a commitment to quality, collaboration, customer focus, innovation, and the importance of providing inclusive, accessible, and safe physical and virtual spaces that enhance the educational experience for our diverse campus community.

Join a dynamic team at the University of California San Diego helping power the technology behind teaching and learning for thousands of students, faculty, and researchers every day. As an Instructional Computing & Classroom Support Technician, you will work hands on with cutting edge classroom AV systems, enterprise computing hardware, wireless access technologies, and modern networking infrastructure to deliver seamless technology experiences across campus. You will help deploy and support instructional technology, troubleshoot high impact classroom and lab systems, and contribute to exciting technology refresh and modernization initiatives alongside skilled IT professionals. If you enjoy solving real world technical challenges in an environment where no two days are the same, this is an opportunity to make a visible impact while growing your technical expertise.

Responsibilities:

* Perform hands on installation, maintenance, troubleshooting, and repair of instructional computing equipment, including desktops, laptops, monitors, printers, and classroom audiovisual systems. Support vendor certified warranty and hardware repair processes across multiple enterprise hardware platforms.

* Deploy new technology and retire end of life equipment in instructional computer labs and classrooms, including imaging systems, hardware replacements, inventory tracking, and secure asset disposition in accordance with university standards.

* Conduct routine inspections and preventive maintenance of campus computer labs and instructional spaces to ensure technology readiness, quickly identify issues, and provide emergency technical support when needed.

* Troubleshoot and maintain classroom audiovisual technologies and wireless access management systems, including projection, sound reinforcement, CCURE/WAMS door access control systems, and related security infrastructure.

* Partner with IT teams to strengthen the reliability and security of instructional environments through physical equipment security, operational vulnerability awareness, and coordination with systems administrators on technology and access safeguards.

• Demonstrated experience installing, troubleshooting, diagnosing, maintaining, and repairing computer hardware and related technology equipment in a professional environment.

• Experience operating and supporting a wide variety of computer systems, with the ability to identify and resolve both hardware and software related issues.

• Knowledge of and ability to install, configure, maintain, and troubleshoot audiovisual technologies, including laptop computers, projectors, sound reinforcement systems, and audio/video distribution equipment.

• Demonstrated experience installing, troubleshooting, and supporting computer networking infrastructure and associated cabling systems.

• Ability to install software applications and initiate or manage automated operating system and application reloads.

• Experience using technical tools and diagnostic equipment to test, repair, and maintain computing and networked systems.

• Experience managing technology inventory, equipment lifecycle replacement, and documentation of repairs, maintenance, and upgrades.

• Ability to obtain and maintain manufacturer or vendor specific technical certifications required to support enterprise computing hardware.

Preferred Qualifications:

• Possession of a current Certified Technology Specialist (CTS) certification or demonstrated familiarity with audiovisual technology standards, installation, and support in instructional or enterprise environments.

• Ability to drive a truck and an electric or gas cart. Must provide proof of insurance, valid drivers license, and clean driving record upon hire and each year thereafter. Will be a participant in the DMV Pull Notice Program.

• Background check required.

• Must be willing to work a flexible schedule which could include weekends, evenings and holidays. Must be able to work overtime.

• A high standard of dependability and attendance is required for this position.