Medical Support Assistant - Wewoka - IHS

JOB SUMMARY: Provide "floater" Medical Support Assistant Services at the Wewoka Indian Health Center.

PRIMARY DUTIES:

• Receive high volume telephone and personal calls and messages and utilize knowledge of organizations, programs, operations and procedures to make proper disposition of inquiries. Question callers to the extent necessary to establish or clarify the nature of the call and information required. Incumbent refers callers directly to persons designated or to supervisor or staff members if technical matters are involved. Select inquiries that can be personally answered without reference to supervisor or staff members, including matters requiring substantive program knowledge, or are sensitive or controversial in nature. Takes message for departments in their absence or directs callers concerned with urgent matters to most appropriate staff member while observing the rules of confidentiality in the retention and discrimination of privileged information.
• Be able to assess and interpret varying situations to determine proper action to take and must assess conditions and situation over the telephone or via audible alarm system in order to provide proper response, i.e. medical, fire, security or police services. Incumbent must be able to execute numerous emergency procedures and responses at the same time.
• Responsible for greeting customers or clients, scheduling appointments, assist in calling and scheduling Covid-19 vaccinations and Covid-19 testing, preparing documents and entering information, and other administrative duties such as opening and sorting mail and performing basic word processing tasks. May be required to create and manage records using computer software. Responsible for answering and routing phone calls and checking messages. Responsible for providing information about the organization to the public or for routing customers' questions to the appropriate person.
• Clerical duties as assigned, i.e. filing, etc.
• Other related duties as assigned by supervisor.

EDUCATION/CERTIFICATION:

• Background check required.

SECURITY CLEARANCE:

• Public Trust

ABOUT US: At MCSG Technologies, we believe the path to success begins by empowering our employees to do what is best for our customers. This helps create value for our customers and business partners through efficiencies and cost-effective relationships that are built on trust, while delivering on-time and within budget. Our company ethos is simple Empowered to serve our customers, our communities, our colleagues. If you would like to learn more, please visit our website at www.mcsgtech.com or find us on Glassdoor.

BENEFITS OFFERED: Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, paid time off, holidays and more. Learn more about MCSG Technologies benefits: https://www.mcsgtech.com/benefits/.

COLORADO'S EQUAL PAY ACT: In compliance with Colorados Equal Pay for Equal Work Act; MCSG Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)