Retail Operations Specialist

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home decor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: Support the Retail Operations team as it relates to store labor and staffing, reporting, store supply procurement and other ad-hoc workstreams.

The successful individual will leverage their proficiency in Retail Operations to...

* Own various weekly reports for stores, field leaders and corporate partners around payroll and labor usage.

o Weekly Field Payroll Reports

o Weekly MTD recap for NA Corporate Teams

o Weekly recaps on Payroll Testing initiatives

* Use findings from reporting to craft and implement strategic decisions related to labor modeling and staffing decisions

* Maintain a tracking tool for store labor planning

* Own target management and labor and planning tool (StoreForce)

* Create ad-hoc reports as needed, tailoring format and content based on audience

* Manage monthly bonus program payouts and reporting

* Create and maintain policy and procedure documents for stores and field leaders

* Develop and conduct trainings for field teams around payroll usage, scheduling and StoreForce best practices

* Serve as primary point of contact between store teams and supply vendors - facilitating escalations and troubleshooting to ensure timely resolutions

* Manage PO creation and invoice processing for all store supply categories, and other areas of the business as needed.

* Proactively identify opportunities for process change or efficiencies, work strategically to develop new ways of working to drive the business forward

* Support other Retail Operations projects as needed

* Provide on-site support for annual Store Leader conference and other meetings throughout the year

* Monitor email periodically after hours, including nights and weekends to react to any urgent business needs

The accomplished individual will possess...

* Excellent communication skills, both verbal and written, with excellent interpersonal skills

* Ability to work cross functionally

* Ability to prioritize workload and multi-task

* Strong understanding of all windows based office programs (Excel, Outlook, Word, PowerPoint)

* Must be highly proficient in Excel with a strong understanding of all windows-based office programs

An outstanding professional will have...

* Minimum 2+ years' experience in luxury goods or a comparable retail environment with a focus on Retail Operations, Retail Payroll, Scheduling and Labor Modeling

* An equivalent combination of education and relevant experience

Our Competencies for All Employees

Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Kate Spade. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com

Visit Tapestry, Inc.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.