Technical Support Specialist

Company Overview:

Advance Your Career in Insurance Claims with Allied Universal Compliance and Investigation Services. Allied Universal Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you're ready to grow with the best, explore a career with us and make a difference.

Allied Universal Compliance and Investigations is hiring an entry-level Technical Support Specialist.

The Technical Support Specialist is a vital member of the IT team.

The primary responsibility of the Technical Support Specialist

is to provide technical support to internal and external end-users, assisting with software and hardware issues

primarily through ticketing, inbound and outbound calls, and Microsoft Teams use.

In-office position with some flexibiity to WFH periodically.

Office is located in Raleigh, NC

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Provide First & Second-level technical support to internal and external customers on software and hardware issues
• Troubleshoot and resolve basic to moderate technical problems in a timely manner
• Set up, configure, and maintain hardware, including PCs, laptops, and printers
• Assist users with standard applications and internal systems
• Document issues, resolutions, and processes as needed
• Escalate complex issues to senior team members when appropriate
• Assist with IT projects and tasks as assigned
• Support network connectivity issues in coordination with network operations

BASIC QUALIFICATIONS:

• High School Diploma or equivalent

• Type and Length of Specific Experience Required:
  • Minimum one year of help desk or technical support experience

KNOWLEDGE & SKILLS REQUIRED:

• Basic understanding of Windows operating systems
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong customer service and communication skills (to include all levels in the organization)
• Willingness to learn internal systems and processes
• Basic knowledge of computer hardware and troubleshooting
• Ability to follow instructions and work within established procedures
• Ability to manage multiple tasks and prioritize effectively
• Strong attention to detail and organizational skills
• Ability to handle proprietary information with discretion
• Ability to work independently and as part of a team
• Excellent oral and written communication skills

Other attributes to enhance hiring decision:

• CompTIA A+ or similar entry-level certification
• College degree in Information Technology, Computer Science, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Seven paid holidays annually, sick days available where required by law
• Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.