New

Construction Shop Supervisor-Service Operations

Thompson Machinery
dental insurance, life insurance, paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing
United States, Tennessee, La Vergne
Jun 23, 2026
Construction Shop Supervisor ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home, and invest in your growth. WHAT YOU WILL DO The Construction Shop Supervisor is responsible for managing all skilled service technicians/mechanics and support staff in the construction shop. This role assigns work, directs staff activities, and ensures that safe, appropriate, and efficient repairs are completed. The Supervisor serves as a key point of contact for both customers and internal leadership regarding service progress. ESSENTIAL DUTIES & RESPONSIBILITIES Assign work within company facilities and at remote field locations to ensure efficient service delivery Assist technicians with prioritization and coordination of field service jobs Coordinate with technicians and parts teams to ensure parts availability and timely completion of work orders Develop and maintain effective work schedules for technicians and support staff Communicate service progress with individual and commercial customers Partner with Product Support leadership on service updates and operational alignment Conduct annual performance reviews for assigned team members Investigate and document work-related injuries and property damage incidents Maintain work, vacation, and training schedules for assigned employees Submit accurate time records for work performed and hours worked Respond to customer service inquiries in a professional and timely manner WHAT WE EXPECT OF YOU BASIC QUALIFICATIONS - EDUCATION & EXPERIENCE High school diploma required; college and/or technical education preferred Service technician training and/or equipment service & maintenance training through accredited technical schools, equipment dealerships, or manufacturer programs preferred Minimum of five (5) years of hands-on equipment diagnostics and advanced troubleshooting experience on Caterpillar or similar heavy equipment Ability to work a flexible schedule, including nights, weekends, and on-call hours as required Ability to travel as needed for meetings and training (less than 15%) Strong leadership skills with the ability to direct and develop technical teams Demonstrated professionalism, integrity, and adaptability Strong customer service focus and communication skills High sense of urgency and self-motivation Ability to manage multiple priorities in a fast-paced service environment WHAT'S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks-they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. The Basics Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401(k) matching Profit Sharing 8 paid holidays annually Up to 15 days of Paid Time Off annually (increases with tenure) Employee Assistance Program (EAP) What Sets Us Apart Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool purchase assistance Annual work boot stipend Company Incentive Bonus Program Paid Veteran holiday Training and development programs Uniforms and cleaning services Financial wellness programs Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled. Apply Now Listing is current as of Jun 23, 2026 09:45 AM