Technical Information Systems Administrator

Are you looking to make a meaningful impact on public health and the environment? Join the MWRA team! We deliver some of the nation's highest-quality drinking water to 3 million residents, restored Boston Harbor, and continue to invest in protecting vital public resources. Be part of a mission-driven organization where your work truly makes a difference in a safe, inclusive, and supportive environment.

Summary:

Administers and coordinates the activities involving department technical information and ensures the efficient control and availability of technical information for the Operations Division facilities.

Posting Period: 6/23/2026

Location: Chelsea, MA

Salary: $81,880.91 - $110,707.99 Annually; $1,574.63 - $2,129.00 Weekly

Work Schedule: Monday - Friday 7:00am - 3:00pm

Key Responsibilities

• Assures efficient generation, updating and execution of records inventories and retention schedules.
• Performs and coordinates efficient cataloging, quality control, management, storage and distribution of information to and from the MWRA's Electronic Content Management systems.
• Based on assignment, may ensure the efficient utilization of computer-based database indexing systems. Coordinates efforts with MIS/Permitting/GIS/Field Operations and other units for appropriate support services for timely modifications, improvements and maintenance.
• Tests and evaluates plotting equipment, procedures, and supplies to ensure fidelity and continuity.
• Provides for reproduction of hardcopy and electronic, plans, specifications, shop drawings and other records maintained in the department's systems and Records Center (Walpole), as required by the department staff and other Authority staff as needed.
• Oversees the efficient, neat, safe and orderly handling and storage of all department documents.
• Maintains inventories of supplies, prepares supply usage forecasts, and makes product value comparisons.
• Serves as a primary contact for MIS department personnel and vendors on any equipment, network, computer and software problems.
• Based on assignment, may maintain technical reference library at the Technical Information Center (TIC), including installation of software, identifying the plant needs, making recommendations for new publications and improvements, updating the user group, contacting vendors, and maintaining an updated product/vendor inventory.
• Develops logical file structures on computer servers to store electronic documents, including manuals, specifications, images, drawings, etc. Assists in administering the server usage. Develops effective and efficient methods for retrieval purposes.
• Oversees the activities of reconciliation of documents among different media, including developing methods, performing comparisons, updating records, and documents all changes.
• Perform quality assurance/quality control (QA/QC) on consultant supplied electronic documents, including reports, manuals, and drawings. Documents the results and files the document into appropriate storage area. Reports any discrepancies.
• Oversees the engineering document conversion activities, including scanning, OCR, index, publishing, hardware and software upgrades.
• Provides training to department staff and others on all related hardware and software.
• Defines/executes backup schedules for all electronic files.

• Performs other related duties as assigned.

Required Qualifications

• Knowledge of library or information management practices and procedures as normally attained through an associate's degree in information science, library science, or related field; and
• At least four (4) years of experience projecting supply usage, drafting correspondence, documenting operating procedures, and administering computer-based records systems; or
• Any equivalent combination of education or experience.
• A valid Class D Massachusetts Motor Vehicle Operators License or driver's license from another state.

Knowledge and Abilities

• Proficiency with computers and knowledge of Microsoft Office Suite.

• Working knowledge of electronic content filing systems.
• Experience managing technical documentation is required. Familiarity with engineering change notice procedure is preferred.
• Knowledge of graphic printing processes as obtained through exposure to computer-aided drafting and design, computer aided publishing, geographic information systems, document scanning/printing systems, or similar systems.
• Considerable working knowledge of office practices and procedures.
• Excellent interpersonal, oral and written communications skills.
• May be eligible for telework up to two days per work week; waiting period may apply

Tools and Equipment Used

Office machines as normally associated with the use of telephone, personal computer including word processing and other software, email, videoconferencing, copy, scan and fax machine.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to sit and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, taste or smell.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, peripheral vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee regularly works in an office environment, with occasional site visits to the Walpole Records Center. The noise level in the work environment is moderately quiet.

Supervision Received and Exercised

Works under the general supervision of the Sr. Program Manager (DISC) or Program Manager (Capital Engineering). Based on assignment, may supervise other administrative staff or an intern.

Other Position Information

PCR: 5525066

Division: Operations

Department: Engineering & Construction

Union/Grade: United Steelworkers Local 9358 (Unit 1)/Grade 22

Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.