AG - Customer Service Representative

The Warehouse LTL Coordinator is responsible for coordinating all inbound and outbound freight activity while serving as the main point of contact between the warehouse, trucking companies, and LTL carriers. The role ensures accurate receiving, timely load dispatch, and clear communication with warehouse staff to keep operations running smoothly.

Essential Duties and Responsibilities:

• Receive and check in LTL carriers and other inbound loads, including collecting and reviewing all paperwork.
• Take clear photos of inbound freight and properly tag and label freight upon receiving.
• Verify that loads are built accurately and are completed on time according to the schedule.
• Communicate load priorities and special instructions to warehouse staff to meet deadlines.
• Maintain organized records of bills of lading, delivery receipts, and any carrier documentation.
• Identify and report discrepancies, damages, or issues with freight to the LTL Manager promptly.
• Serve as a customer service point for internal and external partners regarding load status, appointments, and freight questions.

Qualifications:

• Experience in domestic warehousing and logistics preferred
• Bilingual in Spanish
• Proficient in Microsoft Office Suite, including Excel
• Organized with strong attention to detail
• Excellent verbal and written communication skills
• Self-motivated and goal-oriented
• Basic understanding of LTL, trucking, and warehouse operations.

Equal Opportunity Employer

Aqua Gulf is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran. Aqua Gulf is a drug-free employer and a participant of the E-Verify Employment Verification Program.