Senior Emergency Communication Specialist - EMS LifeEvac - Rotating

Essential Job (7-10) Statements

Quality Assurance/Quality Improvement (QA/QI). Senior Communication Specialist will review 100% of aviation calls to ensure industry and safety standards are met. Seek opportunities for improvement between customer and flight crew relations. Provides monthly data reports to the Communication Administrator on team member strengths, weaknesses and areas that need improvement. Assist in developing training and education to support team members where needed and identified through QA/QI process.

Education. Development and implementation of monthly training and education topics to ensure team members are updated and qualified on all standard EMS and Aviation competencies. This role requires a unique skillset with mapping, emergency procedures, communication, and documentation. This role will assist with education materials to ensure our team is performing to a high standard and exceeding CAMTS and Air Medical industry standards.

Training. This role will assist with training new hires, cross-training of team members from EMS communication to Aviation communication disciplines. Works with administration to develop streamlined processes for ensuring team members are successful in their roles. Utilize education topics and develop training materials based off the needs of the department and/or team members.

Assist with daily supervision of team members to ensure compliance with all VCU Health, LIFECOMM and LIFEEVAC policies and procedures. Serve as a front-line liaison between team members and administration to ensure needs of team members are met to include assisting with staffing decisions based off the needs of the department.

Front-line leader to determine most appropriate modes of transportation for complex patient needs. Works with requesting facility, receiving facility, LIFEEVAC Administrator on Call (AOC) for clinical needs and flight crew members to ensure patient populations are receiving the most appropriate care and resources while maintaining compliance with protocols.

Serve as the lead representative for the VCU Health System for a declared regional mass casualty incident until a member of the administrative team or regional partners can assume responsibilities. Ensure appropriate documentation is disseminated to all stakeholders to ensure consistent messaging. Participate in providing after-action review (AAR) documentation and present for debriefing of incidents.

Lead representative for the Health System for a declared post-accident incident plan (major incident with one of our aircraft), until a member of the administrative team arrives at LIFECOMM. Participate in providing after-action review (AAR) documentation and present for debriefing of incidents.

Assist with miscellaneous tasks such as follow-up with team members and information dissemination. Assist with scheduling needs and identify areas to improve staffing. Lead for reporting issues with equipment and supplies to Communication Administrator.

Delegate duties to team members based on needs of the department. Communicate clearly and positively with team members and administration to support the needs of both the department and individual team members. Fosters positive relationships between all stakeholders, keeping STAR Service at the forefront of all interactions.

Attend as needed regular/recurring meetings in the absence of Administration and report on behalf of the department in a professional and positive manner. This should include prompt follow-up to appropriate stakeholders and ensuring resolution and loop-closure.

Patient Population: Neonates (0-4 weeks), Infant (1-12 months), Pediatrics (1-12 years), Adolescents (13-17 years), Adults (18-64 years), Geriatrics (65 years and older)

Employment Qualifications

Required Education: High School Graduate or GED

Licensing/ Certification

Licensure Required: Current Emergency Medical Technician Paramedic (EMT-P), Emergency Medical Technician-Basic (EMT-B) and/or Emergency Medical Dispatch (EMD)

Licensure Preferred: N/A

Minimum Qualifications

Years and Type of Required Experience: Two (2) years of Communication experience in Aviation, EMS or 9-1-1 OR five (5) years as an EMT in both Rural and Urban EMS Environment providing care in diverse environments

Years and Type of Preferred Experience: Five (5) years of Aviation, EMS and/or 9-1-1Communication Experience

Other Knowledge, Skills and Abilities Required: Strong Recall, Problem Solving, Emotional Control, Professional Demeanor, Adaptability, Experience in Air Medical Communications. Adaptability in stressful environments.

Other Knowledge, Skills and Abilities Preferred: Experience in an academic medical center environment. Experience in training team members. Experience in effectively leading diverse teams.

Combination of education and experience in lieu of a degree.

Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions.

Physical Requirements

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Repetitive arm/hand movements, Finger Dexterity, Color Vision

Hazards - N/A

Mental/Sensory -Emotional

Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking, Other

Emotional: Fast-paced environment , Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change

EEO Employer/Disabled/Protected Veteran