National Account Coordinator - Mass & Club

At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you'll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman's, and Pangburn's have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let's continue making chocolate lovers happy!

A day in the life...

As the Mass & Club National Account Coordinator, you will be responsible for managing the internal and external customer needs for our everyday and/or seasonal business. You will support key sales initiatives by coordinating customer-facing materials, managing product and item setup processes, and ensuring critical sales deliverables are completed accurately and on time. You'll partner cross-functionally with sales, marketing, and internal teams to maintain customer data, support digital content requirements, coordinate product samples, manage vendor systems, and help drive successful customer reviews, sales meetings, and leadership events.

What you will be doing...

• Effectively developing and creating sales deliverables on time and within budget
• Support Senior Director, Team Leads and National Account Managers with sales presentations to include critical presentations while working cross functionally to obtain needed sales assets
• Create & maintain account specific data including customer authorization lists and style guide compliance for Mass & Club channels
• Lead digital content requirements to achieve acceptable content scores for Mass & Club channels
• Coordinate accurate and on-time delivery of product samples to vendor planogram rooms for Target, Walmart & Sam's Club
• Effectively communicate customer timelines with appropriate internal departments and lead required management of everyday and seasonal item set up
• Collaborate with sales to complete item setup in customer portals
• Manage vendor systems including approved pricing, customer compliance and other item details
• Meet with internal departments as necessary concerning item changes or updates and required system changes
• Ensure prototype budget is managed effectively and meets the needs of the sales team
• Develop and maintain spreadsheets or item lists for use in reviews and ease of communication with customers and internal department (i.e.-forecasting, pricing, presentation strategy)
• Responsible for supporting Sales Leadership events and National Meetings

If visiting our manufacturing plants, you will be expected to:

• Adhere to Good Manufacturing Practices (GMP) to ensure product quality and maintain compliance with food safety standards.
• Complete and follow FSQA training and programs to comply with regulatory requirements, ensure consumer safety, and support the plant's food safety and quality objectives.
• Promptly report and take appropriate action on any observed or potential food safety hazards, process deviations, or non-conformities by notifying the designated plant supervisor, in accordance with your role and responsibilities.
• Actively contributes to the continuous improvement of the company's Food Safety Culture through engagement and actions aligned with your role.

This job posting is not all inclusive and other duties may be assigned.

Do you have what it takes?

(Basic Qualifications)

• Experience managing projects or Budgets
• Strong time management skillset
• Detailed approach to work product
• Experience with Microsoft Word
• Willingness to work cross functionally
• Knowledge of the Digital consumer space
• Intermediate/Advanced knowledge of Microsoft Excel and PowerPoint
• Excellent communication skills and the ability to speak, read, and write English fluently, with or without an accommodation.

Do you stand above the rest?

(Preferred Qualifications)

• Bachelor's degree
• Field sales or inside sales experience
• Ability to collaborate effectively with internal and external customers
• Experience with Mass & club customer specific systems
• Experience with ERP systems such as Baan or SAP
• Ability to multitask and prioritize work in a fast-paced environment

At Russell Stover Chocolates, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Russell Stover Chocolates is proud to be an equal-opportunity workplace.

We provide equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.

Make Happy. Work Happy.

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