IT Services Supervisor - Endpoint Management

Job Description:

IT Services Supervisor - Endpoint Management

Withum'sbrand is a reflection of our people, ourcultureand our strength.Withumhas become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue tolivetheWithumWay, promoting personal and professional growth for all team members, clients, and surrounding communities.

Reporting to the Senior IT Services Manager, the IT Services Supervisor - Endpoint Managementis responsible forthe operational leadership, technical oversight, and strategic direction of the firm's endpoint management program. This roleisresponsible fordelivering secure, reliable, and standardized endpoint services while developing the technical capabilities of the team and driving continuous improvement.

How You'll Spend Your Time:

Essential Functions

• Leading the daily operations of the Endpoint Management team, ensuring exceptional service delivery and SLA attainment.

• Overseeing the full endpoint lifecycle including procurement, deployment, Autopilot provisioning, software delivery, patching, security,refresh, and retirement.

• Owning endpoint standards for Windows, Microsoft 365, Intune, Entra ID, mobile devices, and endpoint security.

• Serving as the senior technical escalation point for endpoint technologies and complex incidents.

• Driving automation through PowerShell, Microsoft Graph, and modern management technologies.

• Partnering with Infrastructure, Security, Identity, Networking, Service Desk, and Facilities on enterprise initiatives.

• LeadingEPtechnology refreshes, M&AEPintegrationsas needed, and enterprise endpoint projects.

• Maintaining documentation, standards, knowledge articles, and operational procedures.

People Leadership & Professional Development

• Leading, coaching, mentoring, and developingassignedAnalysts.

• Conducting regular one-on-one meetings, annual performance reviews, and career planning discussions.

• Developing Individual Development Plans (IDPs) for each direct report.

• Identifyingtechnical skill gaps and creating training and certification roadmaps.

• Promoting cross-training, knowledge sharing, succession planning, and leadership development.

• Assigning stretch projects that expand technicalexpertiseand leadership capabilities.

• Building a culture of accountability, collaboration, continuous learning, and customer service excellence.

The Kinds of People We Want to Talk to Have Many of The Following:

Technical Competencies

• Microsoft Intune / Endpoint Manager

• Microsoft Entra ID (Azure AD)

• Windows 11 Enterprise Administration

• Windows Autopilot

• Microsoft 365 Administration

• Microsoft Defender for Endpoint

• Windows Update for Business

• BitLocker, Windows LAPS, Conditional Access

• PowerShell scripting and automation

• Enterprise software packaging and deployment

• MobileDeviceManagement (iOS/Android)

• ServiceNow or equivalent ITSM platform

• Advanced Windows troubleshooting

• Tanium or equivalent endpoint management platform (preferred)

• Microsoft Graph API, REST APIs, Endpoint Analytics, Power BI (preferred)

Core Leadership Competencies

• Technical Leadership

• People Leadership & Coaching

• Professional Development & Mentoring

• Strategic Thinking

• Operational Excellence

• Continuous Improvement

• Project & Vendor Management

• Executive Communication

• Cross-functional Collaboration

• Customer Experience Focus

• Data-driven Decision Making

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.

• 8+ years of enterprise endpoint management experience.

• 3+ years leading technical teams.

• Experience supporting enterprise environments of 2,000+ endpoints preferred.

• Experience leading enterprise technology implementations and operational improvements.

Preferred Certifications

• Microsoft Certified: Endpoint Administrator Associate (MD-102)

• Microsoft Certified: Azure Administrator Associate (AZ-104)

• Microsoft 365 Certified: Administrator Expert

• ITIL Foundation

• CompTIA Security+

• Tanium Certified Administrator (preferred)

Key Performance Indicators

• Endpoint compliance and security posture

• Endpoint availability and reliability

• SLA and operational metric attainment

• Customer Satisfaction (CSAT)

• Reduction in recurring endpoint incidents

• Automation and process improvement delivery

• Successfulendpointrefresh and deployment initiatives

• Documentation quality and knowledge maturity

• Employee engagement, retention, certification completion, and professional development

Physical Requirements

• Ability to travel to firm offices and industry events asrequired.

• Ability tolift upto 50 pounds when supporting endpoint deployment activities.

• Availability to support critical incidents outside normal business hours when necessary.

#LI-SK1

WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.