Summer Session Program Assistant

Department: School of Professional Studies
Salary/Grade: NEX/10

Target hiring range for this position will be between $21.00 to $24.75 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Job Summary:

This position provides administrative support for summer session programs. Responsibilities include maintaining records for prospective students, coordinating student programming, marketing efforts and maintaining and updating the Summer Session websites. The position also supports the summer residential experience, coordinating housing and experiential activities. The position works directly with students, parents, University departments and external vendors.

Specific Responsibilities:

Documents & Databases

• Develops and maintains process documents and operating manuals for program assistant responsibilities.
• Maintains database, CRM and webpages to accurately reflect course schedule, titles and descriptions.
• Assists with student enrollment, maintaining applicant files and maintaining database information.

Website and Marketing

• Coordinates content maintenance of websites &/or blogs.
• Assist in creating promotional materials, including brochures, postcards/posters, website, email, social media, and other marketing.
• Assist in researching, writing, and posting unique and strategic content across multiple platforms that advances communication efforts of the pre-college and summer programs for a variety of audiences.
• Represent department during campus events

Coordination

• Schedules interviews and meetings for residential staff candidates
• Coordinates events which may include scheduling rooms &/or guest speaker & arranging for routine materials, technology & refreshments.
• Coordinates with Program Coordinator, Registrar and staff to organize new program offerings.
• Partners with NU offices to coordinate campus services provided to CPP students.
• Assists the Director and Coordinators of Summer Session to facilitate student programming.
• Orders and inventories department supplies.
• Sorts and distributes mail .

Customer Service

• Serves as primary representative for callers and visitors to all summer programs.
• Assists with program communication to admitted students, parents, faculty and internal/external partners.
• Provides routine information regarding summer programs.

Student Services

• Supports CPP staff in facilitation field trips and scheduled social events.

Miscellaneous

Performs other duties as assigned

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• A high school diploma or equivalent required.
• 2 years of administrative support or other relevant experience required.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Efficiency: Effectively performs duties and responsibilities; displays attention to detail; supports organizational policies; anticipates demands/pressures of assignments and adjusts accordingly
• Computer Proficiency: Successfully uses multiple software programs independently. Software may include Excel, Outlook, Word, Office, Access, Basecamp
• Communication, Oral and Written: Communicates effectively one-on-one, in small groups, and in public speaking contexts; writes precise, well-organized emails, letters, and memos while using appropriate vocabulary and grammar.
• Customer focus: Regularly monitors student satisfaction
• Organization: Plans, organizes and schedules in an efficient, productive manner; anticipates contingencies and pays attention to detail; targets projects or initiatives that require special attention and focuses on key tasks when faced with limited time and/or resources.

Preferred Qualifications: (Education and experience)

• Bachelor's degree or equivalent combination of education and experience from which comparable knowledge and abilities have been acquired.
• 2-3 years previous experience managing graduate-level education programs or programs for high school students.

Preferred Competencies: (Skills, knowledge, and abilities)

• Business Acumen: Possesses business savvy and demonstrates the activity to foster and lead cost-efficient initiatives without sacrificing quality or core values.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.
• Creativity: Explores alternatives to existing products and services; identifies opportunities to improve procedures and practices; shows imagination.
• Familiarity with NU or higher education CRM systems (SES, CLSS, RADIUS, CAESAR, CANVAS etc.)

Benefits:

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.