Learning and Development Specialist

POSITION CONCEPT

The Learning and Development Specialist supports the day-to-day administration and operation of the enterprise Learning Management System (LMS). Maintains accurate learning records, processes assignments and registrations, publishes and tests digital learning content, runs standard reports, resolves routine user issues, and follows established governance, security, and quality standards. Works with internal customers and system partners to provide a reliable, user-friendly learning experience across company affiliates.

PRIMARY DUTIES AND RESPONSIBILITIES

LMS Administration, Operations & User Support

• Complete LMS administration, including approved user updates, role-based security changes, catalogs, curricula, certifications, notifications, assignments, scheduling, waitlists, and recurring compliance activities.
• Maintain accurate learning records and catalog information using established naming, metadata, version-control, archival, security, and data-quality standards.
• Run, validate, and distribute standard reports for compliance, completions, and learning activity; identify discrepancies and escalate material issues.
• Resolve routine user and system issues, document requests, and escalate issues that require configuration, policy, integration, or vendor decisions.
• Provide standard LMS orientations, demonstrations, job aids, and approved system communications for learners, people leaders, instructors, and designated administrators.
• Coordinate routine requests with Human Resources, Human Resources Information Systems (HRIS), Information Technology, Compliance, business contacts, and vendors.
• Support testing, access reviews, audits, and approved system changes by following documented procedures and maintaining required documentation.

Content Hosting, Testing & Technical Publishing

• Upload and test approved SCORM, xAPI, AICC, and digital learning assets using documented publishing procedures.
• Convert function-provided PowerPoint presentations into functional digital learning courses using Articulate 360, including building interactions, publishing course packages, uploading them to the LMS, testing functionality and completion tracking, and troubleshooting technical issues.
• Complete standard checks for completion logic, browser and device compatibility, and accessibility; escalate exceptions.
• Coordinate with subject matter experts (SMEs) and vendors to collect files and resolve routine publishing issues.

RELATIONSHIPS

Internal: L&OE team, HR, HRIS, Technology, Compliance, Functional Training Departments, People Leaders, SMEs, Communications, and Program Managers

External: L&OE vendors, LMS vendor support, content providers, and technology service providers

QUALIFICATIONS

EDUCATION

Required: Bachelor's degree in a related field.

EXPERIENCE

Required: 3 years of experience supporting or administering a learning management system or comparable technology platform.

Preferred: Experience with Saba Cloud/Cornerstone Saba or a comparable learning management system.

Experience supporting learning systems or digital content in a regulated environment.

Experience publishing or developing digital learning content using Articulate 360, Adobe Captivate, or a comparable authoring tool. Experience with SCORM, xAPI, or AICC.

Knowledge/Skills/Abilities (KSA)

Required: Proficiency in standard reporting, and routine technical troubleshooting. Strong attention to detail, customer service, organization, and written and verbal communication skills. Ability to follow documented processes, protect confidential information, manage competing deadlines, and work effectively with users and partners. Working knowledge of Excel and digital accessibility basics.

OUR COMPETENCIES

• Puts Safety First - Protect people and the environment every day
• Be Curious & Adapt - Welcome change and keep learning
• Create Value for Customers - Build relationships and deliver quality work
• Be Accountable & Respectful - Do what's right and follow through
• Foster Strong Teams - Build trust through teamwork and help people grow

WORKING CONDITIONS

Normal office environment

#LI-SC1

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to stormswill beconsidered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.