Default Analyst I

This position is responsible for working portfolio accounts in default statuses such as bankruptcy, foreclosure, repossession, or deceased. Manages legal pleadings following referral to ensure accuracy and completeness of actions to collect indebtedness. Analyzes documentation, account statements, maintenance, and other necessary information to take the next appropriate step such as assignment to external attorneys or vendors for bankruptcy, foreclosure, or repossession. This position is considered a first line of defense and is expected to maintain a high level of attention to detail, analyze facts and make sound decisions in order to mitigate risk to the Bank.

• Account Analysis - Analyzes documentation and information within a portfolio of accounts. Reviews system notes, loan histories, and other relevant case information prior to initiating legal actions. Ensures completeness and accuracy of included documentation.
• Account Management - Works pipeline of accounts, completing all tasks within the required timeframes. Updates systems with detailed account notations. Decides next steps, passing accounts onto external attorneys, vendors, and other key contacts. Follows up to ensure work is completed in a timely fashion and to continuously monitor assigned account status.
• Relationship Development - Builds and maintains strong relationships with managers, associates, vendors, and other key vendors involved in handling portfolio accounts.
• Business Support - Performs additional tasks as needed to support department initiatives and projects.

• Bachelor's Degree and 2 years of experience in Financial Services industry including Bankruptcy, Foreclosure, Probate, or Collections and Default regulations and laws OR High School Diploma or GED and 6 years of experience in Financial Services industry including Bankruptcy, Foreclosure, Probate, or Collections and Default regulations and laws

Preferred Qualifications

• Paralegal and CACS collection and recovery system, ALS, TSYS, FISERV or other Bank/Host/Mainframe servicing systems
• MS SuiteLicense
• Knowledge of industry specific regulations and laws pertaining to collections, default, bankruptcy, and foreclosure

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.