Product Owner

Imagine driving the future of customer engagement for a leading organization at the forefront of innovation. In this dynamic role, you will have the unique opportunity to act as a central catalyst, transforming complex business challenges into cutting-edge, AI-driven solutions that directly elevate daily customer interactions and redefine operational excellence. Partnering with Aquent, you will lead high-impact initiatives from conception to successful deployment, leaving a lasting footprint on how millions of customers engage with essential services.

About the Partner and the Role

We have partnered with a forward-thinking industry leader dedicated to shaping the future of customer engagement through groundbreaking technological advancements. Committed to leveraging the power of AI to deliver unparalleled service and efficiency, this organization fosters a collaborative, innovative environment where technology meets real-world impact. As a key driver of change, you will collaborate with cross-functional teams to modernize critical systems, establish secure AI guardrails, and champion solutions that deliver measurable business outcomes.

What You Will Do

• Own the end-to-end use-case backlog, strategically prioritizing features based on business value, technical feasibility, and operational risk.
• Translate intricate operational challenges into clear problem statements, epics, user stories, and precise acceptance criteria to enable immediate execution by engineering teams.
• Serve as the primary liaison, fostering alignment and driving consensus among diverse stakeholders including business subject matter experts, operations leaders, IT engineering, Legal, Privacy, and Cybersecurity partners.
• Lead and facilitate all core Agile ceremonies, including daily stand-ups, backlog refinement, sprint planning, retrospectives, and stakeholder reviews/demos.
• Maintain meticulous daily task status, ensure backlog transparency, and track velocity metrics using platforms like Azure DevOps or Jira.
• Define crucial operational autonomy boundaries, establish evaluation criteria for successful deployment, implement data-masking guardrails, and navigate internal governance processes for secure and ethical AI development.
• Champion end-user training, develop adoption playbooks, and establish continuous feedback loops to ensure solutions achieve measurable operational outcomes, such as improved call deflection, reduced handle times, and increased accuracy.

What You Bring

• Experience: 5 to 10+ years of dedicated experience in product ownership, product management, or project management, specifically driving enterprise software delivery.
• Agile Execution: Proven expertise in writing user stories, defining acceptance criteria, managing backlogs, and leading sprint teams within an Agile framework.
• Tool Proficiency: Hands-on experience with Agile tracking platforms such as Azure DevOps, Jira, and Confluence.
• Enterprise Transformation: Demonstrated experience leading large-scale technology modernizations, major system implementations, or multi-department process overhauls.
• Education: Bachelor's Degree is required.

Nice-to-Have Qualifications

• Active Certifications: Highly preferred active credentials such as SAFe (Scaled Agile Framework - POPM, Agilist, RTE), Agile/Scrum Certifications (CSPO, CSM, PSM, PMI-ACP), or Project Management Professional (PMP).
• Emerging Tech & AI Background: Prior experience with Generative AI, LLMs, conversational AI, or intelligent automation, including setting evaluation criteria for probabilistic outputs or building RAG/agentic workflows.
• Governance & Vendor Experience: Exposure to Responsible AI frameworks, vendor management, Statement of Work (SOW) evaluation, or managing employees and contractors.