Web & Content Operations Specialist

Join a dynamic team at an organization dedicated to making a profound impact on the lives of children and families. As a vital part of our communications efforts, you will be at the forefront of managing and optimizing our digital presence, directly shaping how our crucial messages reach the world. This is an exciting opportunity to take ownership of web and content projects, applying your expertise to ensure our online platforms are engaging, accessible, and impactful during a pivotal transition period. Your hands-on contributions will be essential in maintaining seamless operations and elevating our digital storytelling.

About the Role

We are seeking a highly proactive and self-directed professional to step into a hands-on, execution-focused role within a communications team. You will be instrumental in managing digital content and web projects, working independently within established systems, and ensuring our online presence is always up-to-date and effective. If you thrive on taking initiative, solving problems, and driving projects forward with minimal supervision, this is the perfect opportunity to make a significant difference.

What You'll Do

• Build, update, and publish web pages, primarily within WordPress, leveraging your strong Elementor experience.
• Ensure all web content adheres to established design templates, brand standards, and website guidelines.
• Apply fundamental UX and site navigation best practices to enhance content presentation and user experience.
• Review web copy for clarity, readability, and grammar, collaborating with writers to refine content as needed.
• Independently troubleshoot routine website and content issues, coordinating more complex development needs with external partners.
• Serve as a key point of contact for external web agencies, managing requests, follow-ups, and status tracking.
• Coordinate the integration of content across various related websites and digital platforms.
• Maintain communications trackers, databases, and content libraries with exceptional accuracy and consistency.
• Manage critical resources such as speaker bureaus, media tracking, story banks, and content repositories.
• Ensure all information is organized, current, and readily accessible to stakeholders.
• Document project progress, deadlines, and next steps within project management systems.
• Curate, organize, and prepare content for newsletters, roundups, and other recurring communications.
• Support monthly media, storytelling, and communications reporting efforts.
• Collaborate with writers, communications team members, and stakeholders to gather and prepare content, ensuring accuracy and readiness for publication.
• Manage multiple priorities and deadlines effectively and independently.
• Track projects, tasks, owners, dependencies, and deadlines using Asana or similar project management platforms.
• Proactively communicate project status and flag potential blockers early to ensure smooth progress.
• Follow up with stakeholders and partners to keep work moving forward efficiently.

Must-Have Qualifications

• Demonstrated hands-on experience managing and publishing content in WordPress.
• Proven experience maintaining digital content platforms, databases, trackers, or content libraries.
• Exceptional attention to detail and a keen eye for copy, content quality, and consistency.
• Basic understanding of UX principles, website navigation, and digital content best practices.
• Experience coordinating content for newsletters, communications, or similar recurring programs.
• Proficiency with Asana or another robust project management platform.
• Strong organizational, written, and verbal communication skills.
• Ability to troubleshoot routine web and content issues independently.
• Ability to manage competing priorities and meet deadlines with minimal supervision.
• A proactive, self-directed approach, comfortable taking ownership and driving work forward.
• A track record of independently managing digital content and web projects.

Nice-to-Have Qualifications

• Strong hands-on experience with Elementor within WordPress.

Who You Are

You are a proactive and self-directed individual who thrives on taking ownership. You don't wait for instructions; you identify what needs to be done and move the work forward with confidence. You are adept at managing your workload and deadlines independently, knowing when to seek guidance and when to simply get the job done. Your initiative and follow-through are exceptional, and you consistently flag potential blockers or delays early to keep projects on track. You are ready to demonstrate verifiable WordPress experience and provide examples of your independent management of digital content platforms.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.