Job Summary: As a Computer Support Representative, you will be responsible for assisting all customers, sales representatives and internal departments with daily support on any file, design, or uploading questions. Essential Functions:
- Keep up to date on the newest software
- Be able to introduce new processes, create efficiencies and bring innovative ways to provide value added services to our customers
- Create, update, implement and train others on standard operating procedures and processes for customers, sales representatives, and internal departments
- Assist internal departments in downloading files from internal and external transfer sites
- Provide professional, mechanical, and technical support/guidance for customers, sales, and internal departments
- Test customer files for mechanical and technical problems to ensure they are print ready
- Document, maintain, and organize customer and internal department communication/interaction
- Monitor and respond to customers, sales representatives, and internal departments via phone, email, etc
- Assist Prepress and back up the Leads as needed.
- Running Customer Service daily reports
- All other duties as assigned
Knowledge, Skills and Abilities
- Ability to handle multiple tasks and projects.
- Ability to remain organized and self-directed in a fast-paced environment.
- Ability to work in a team environment.
- Maintain professionalism when speaking internally and externally with team members and customers.
- Ability to interface with a variety of individuals or groups on a frequent basis.
- Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.
- Ability to learn computer applications as necessary for the position.
- Knowledge of graphic arts and printing
- Must successfully complete any training or certification courses required to support or strengthen position.
- Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.
- Excellent verbal and written communication skills including strong customer service skills.
- Must communicate appropriate information accurately and clearly as needed.
- Strong PC or Mac Skills
- Demonstrate advanced proficiency in all adobe creative cloud applications: Quark Xpress, InDesign, Illustrator and Photoshop, Digital Publications, IOS and Android apps, E-Pubs, variable data applications, InDesign
Minimum Requirements:
- High school diploma or equivalent.
- Excellent organizational, project management and time management skills.
- Graphic Arts background, creativity, and design abilities preferred
- Proficient with the Adobe Creative Suite
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Walsworth
Sep 21, 2026