AR Specialist - Accounts Receivable Resolution

About Mood

Mood Media is the world's leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.

Job Summary

The Accounts Receivable Specialist is responsible for the monitoring and collection of their assigned accounts and maximizing collection efforts to improve cash flow. This is a senior analytical role within the AR function, responsible for the investigation, resolution and systematic reduction of disputed, deducted, or otherwise complex receivable balances. Applies structured root-cause analysis and cross-functional coordination to resolve account discrepancies, reconcile unapplied cash and drive improvements to the order-to-cash cycle. Requires strong ERP system proficiency, independent judgement, and the ability to collaborate effectively with Finance, Sales, Order Management and Legal.

This role will be a Hybrid role working in the Fort Mill, SC office 2-3 days a week.

CORE RESPONSIBILITIES

• Own and manage the dispute and deduction resolution queue; triage, prioritize and resolve complex AR discrepancies
• Investigate PO and rate mismatches, short-pays, tax discrepancies and multi-party deductions to ID root cause
• Partner cross-functionally with Sales, Order Management, Tax and Legal to drive timely resolution of escalated items
• Reconcile unapplied cash, misapplied payments, and credit memo discrepancies within the EPR system
• ID recurring patterns in AR discrepancies, implement and document process improvements to reduce recurrence
• Build and maintain dispute tracking and resolution reporting, present findings and status to AR leadership
• Interface with external customers on complex multi-invoice reconciliations and high-dollar escalated resolution
• Support audit requests and internal controls documentation related to AR resolution activities
• Perform other duties as required/assigned by Management.

KNOWLEDGE, SKILLS AND ABILITIES

• 5 yrs. experience in credit and accounts receivable minimum
• Bachelor's degree in Finance, Accounting, Bus. Admin or related field preferred
• Proficient in Excel,Oracle and Google Suite
• Process improvement
• Strong communication, negotiation skills and customer service skills are imperative
• Root-cause analysis
• Cross-functional experience with Finance, Sales or Legal strongly preferred
• Must be detail oriented and self-driven.
• Ability to facilitate scheduled deadlines and manage multiple accounts
• Solid working knowledge of a Finance background

IDEAL CHARACTERISTICS

• Collaborative
• Customer Focused
• Detailed
• Performs well under pressure.
• Analytical

For further information about Mood Media, please visit www.moodmedia.com.

Mood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.