Modern Workplace Administrator

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Microsoft 365 Administrator

Remote

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies, from compressors to precision handling of liquids, gasses, and powers, to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

We are seeking a Microsoft 365 Administrator to provide day-to-day administration, operational support, and troubleshooting for Ingersoll Rand's global Microsoft 365 environment. This role supports Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft Copilot, Power Platform, Microsoft Entra ID, and Microsoft Purview while helping deliver a secure, reliable, and consistent collaboration experience across the enterprise. The ideal candidate will have strong technical troubleshooting skills, experience supporting Microsoft cloud technologies, and a passion for delivering excellent user support and operational excellence.

• Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft Copilot, and Power Platform.
• Support Microsoft Purview activities including retention policies, sensitivity labels, data loss prevention (DLP), eDiscovery, and information protection initiatives.
• Resolve incidents, service requests, and standard administrative tasks while documenting actions and escalating complex issues as needed.
• Monitor service health dashboards, usage reports, support queues, and Microsoft communications to proactively identify issues and service impacts.
• Utilize PowerShell, Microsoft administration portals, Microsoft Graph, and reporting tools to support administration and troubleshooting activities.
• Manage Microsoft 365 licensing, mailbox administration, group management, access requests, and operational documentation.
• Partner with Service Desk, Security, Infrastructure, and Application teams to support platform operations, troubleshooting, and service improvements.
• Contribute to Microsoft 365 migrations, testing, integrations, tenant optimization efforts, and knowledge management initiatives.

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Minimum 3 years of experience supporting or administering Microsoft 365 services in an enterprise environment.
• Hands-on experience with Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft 365 administration tools.
• Experience using PowerShell and Microsoft administration tools for user, mailbox, permissions, reporting, and troubleshooting tasks.
• Experience working within ticket-based IT support environments, including incident, request, change, and escalation management processes.
• Experience supporting technology implementations, testing activities, service updates, and documentation efforts.
• Strong communication, troubleshooting, customer service, and collaboration skills.
• Ability to effectively support global users and collaborate with cross-functional technical teams.

• Customer Focus and Service Excellence
• Technical Troubleshooting and Problem Solving
• Organizational and Time Management Skills
• Process Adherence and Operational Discipline
• Communication and Collaboration
• Documentation and Knowledge Management
• Continuous Learning and Adaptability
• Accountability and Ownership

• Working knowledge of Microsoft Entra ID, Microsoft Intune, Conditional Access, Multi-Factor Authentication (MFA), OneDrive for Business, Microsoft Purview, and Microsoft 365 security and compliance capabilities.
• Microsoft certifications such as Microsoft 365 Fundamentals, Messaging Administrator Associate, Teams Administrator Associate, or related certifications.
• Experience supporting Microsoft Copilot, Power Platform, Microsoft Purview, or Microsoft Entra ID administration.
• Experience creating knowledge articles, support documentation, standard operating procedures, and user training materials.
• Exposure to enterprise governance, compliance, and information protection programs.

• Remote position.
• Occasional travel may be required for team meetings, project work, training, or business needs.
• Ability to support a global user community across multiple regions and time zones.

At Ingersoll Rand, we embrace a culture of personal ownership, taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options such as medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock grants, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.