New 
Desktop Support Technician
 Spectraforce Technologies | |
 United States, Virginia, Petersburg | |
 Oct 30, 2026 | |
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Job Title: Desktop Support Technician
Location: Petersburg, VA 23805 Duration: 1 year (Onsite; M-F, 8-5) Top Required Skills: * Ability to work independently/limited supervision. * Interpersonal skills (service mindset). * IT troubleshooting skills. Purpose: * Provide desktop support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. * Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT * Infrastructure team. Customers are onsite & remote end users. Essential Functions: * Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages * Use remote management to assist end users who are working offsite * Imaging of new PCs & clients for back office & manufacturing system use * Set up & support of cellular devices for end users * Inventory control of patch cables, video cables, peripherals & other IT items * Assist in ordering & receiving equipment, as required * Comply with internal & external regulations & procedures * Follow all safety & environmental requirements in the performance of duties * Other duties as assigned Physical Requirements: * Ability to work in an open office environment with the possibility of frequent distraction. Qualifications: * Associate's Degree in Computer Science, Information Technology from an accredited college required. * May consider a High School Diploma/GED with seven (7) years of IT experience. * Minimum of two (2) years of IT experience required, preferably in a customer facing role. * Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems a plus. * Experience with applications such as MS Office & Teams a plus. * Experience with ticketing systems such as ServiceNow a plus. * Experience with iPhones & iPads support a plus. * IT Utilities including operational experience a plus. * CompTIA A+ certification a plus. * CompTIA Networking + a plus. * GxP Pharmaceutical Environment Experience a plus. * Operational experience - hands on support for end user technical issues in an operating facility a plus. * Excellent problem-solving skills a plus. * Excellent & friendly customer service skills a plus. * Excellent oral & written communication skills a plus. | |