Real-Time Information Center (RTIC) Manager

The University of Wisconsin Police Department (UWPD) is seeking a dynamic and collaborative professional to lead the planning, development, and implementation of a new Real-Time Information Center (RTIC). This two-year project position offers a unique opportunity to build a critical public safety capability from the ground up while helping shape the future of technology-enabled policing, intelligence sharing, and operational decision-making across the university community. Based on organizational needs, project outcomes, and available funding, this position may have the opportunity to transition into a permanent role in the future.

Reporting to the Captain of Planning and Development, this position serves as the lead for the planning, development, and implementation of the University of Wisconsin Police Department's Real-Time Information Center (RTIC). The incumbent will be responsible for establishing the RTIC's strategic vision, operational framework, governance structure, and technology roadmap. Working closely with UWPD leadership and key stakeholders across patrol, investigations, communications, records, information technology, access control, video management systems, and campus partners, this position will coordinate the development of processes, partnerships, and technology solutions that enhance situational awareness, intelligence sharing, and public safety operations. The successful candidate will play a critical role in determining how real-time information and emerging technologies can best support UWPD's and UW-Madison campus's mission and long-term operational and safety objectives.

This role will oversee all phases of RTIC development, including strategic planning, stakeholder engagement, technology evaluation and implementation, vendor and contractor management, budget development, policy and procedure creation, facility planning, and operational readiness. The position will create and maintain comprehensive project plans, establish timelines and performance measures, monitor risks and deliverables, manage change control processes, and provide regular progress reports and strategic recommendations to executive leadership and stakeholders.

The Project Manager will lead efforts to identify and implement technology solutions such as camera networks, computer-aided dispatch (CAD) integration, GIS mapping, drone integration, analytics platforms, records management systems, and intelligence-sharing tools. Additionally, the position will develop operational policies, governance structures, privacy compliance frameworks, staffing models, and training programs necessary to support long-term RTIC operations.

A key component of this role will be building strong partnerships across campus and with local, state, federal, and regional public safety agencies to enhance information sharing and collaborative response capabilities. The successful candidate will also lead organizational change management efforts to ensure successful adoption of RTIC technologies, workflows, and intelligence-led public safety practices.

The ideal candidate will possess exceptional project management, communication, strategic planning, and relationship-building skills, with the ability to coordinate complex initiatives involving multiple stakeholders, competing priorities, and emerging technologies. This position offers a rare opportunity to design, implement, and potentially lead a transformative public safety program that will support UWPD operations for years to come.

UW-Madison Police Department employees will support the department's vision and mission by operating in a fair, unbiased manner which respects the rights, safety and dignity of all individuals. As a department employee, your everyday actions will be guided by the department's values and be grounded in the highest ethical and professional standards. UW-Madison Police Department employees are expected to take an active role in creating and maintaining a positive, welcoming and inclusive work environment. Employees will assist or participate on an as-needed basis with the department's recruiting and hiring efforts and the onboarding of new employees in the work unit. Department employees are expected to work in partnership with the campus and area communities to provide leadership in solving community problems, preventing crime and providing a safe environment to fulfill the mission of the University.

This position will be required to work special events or assignments as designated by the Department. This position requires work be performed in-person, onsite, at a designated campus work location.

• Sets priorities, allocates tasks, and collaborates with project staff to meet program targets and milestones. Manages the change control process and acts as the mid-level decision making authority

• Leads and manages efforts to determine and coordinate the sharing of resources among component projects to the overall benefit of the program

• Facilitates the estimation of program costs, resources, and time required to complete the overall program, monitors activities and budgets, directs and leads component project manager activities for consistency and alignment, and works with program leadership to ensure these targets are met. Follows established change control processes if targets can no longer be met

• Creates a program plan and structure, monitors progress and performance against the program plan, and identifies, resolves, or escalates program risks and issues

• Required to work special events or assignments as designated by the Department

• Manages the activities of outside contractors and vendors to ensure they are integrated into the program and that the organization receives satisfactory standards of service

• Prepares regular reports to communicate the status of the program within and beyond the program team, communicates program goals, risks, and status with program executive level, program sponsors, and stakeholders, and develops and uses appropriate dashboards, measures, and reporting tools

UW-Madison Police Department

Minimum $98,699 (ANNUALLY)
(Depending on Qualifications)

The University of Wisconsin-Madison Police Department is committed to attracting, retaining, and rewarding a highly qualified workforce by supporting competitive and equitable compensation practices through a job framework, salary structure, and clear and flexible salary administrative guidelines.

The University of Wisconsin-Madison Police Department participates in the State of Wisconsin excellent benefit program that includes the following:

• Comprehensive health insurance and prescription coverage
• Supplemental dental and vision insurance
• Life and disability insurance
• Accident coverage
• Income continuation insurance (short and long term disability)
• Flexible Spending & Health Savings Accounts
• Coverage under the Wisconsin Retirement System (employer matching)
• 403(b) and 457(b) Supplemental Retirement Accounts
• Education Tuition Reimbursement
• Paid Trainings

Generous paid leave:

• Nine paid legal holidays
• Paid personal holidays
• Paid sick leave
• 6 weeks Paid Parental Leave

Other Incentives:

• On duty paid workouts
• Department provided physical therapy
• Fitness room
• Financial wellness workshops
• Group fitness activities

• Minimum of three years of professional experience managing complex projects, programs, or operational initiatives involving multiple stakeholders.
• Experience coordinating cross-functional teams and building collaborative partnerships across diverse organizations or departments.
• Experience developing and implementing policies, procedures, operational plans, or organizational processes.
• Demonstrated ability to manage project timelines, priorities, budgets, and deliverables while meeting established milestones.
• Experience preparing reports, presentations, and communications for leadership, executive stakeholders, and project teams.
• Strong written and verbal communication skills, including the ability to facilitate meetings, lead workgroups, and present recommendations to diverse audiences.
• Demonstrated ability to analyze complex issues, identify solutions, and make sound recommendations based on operational needs and available data.
• Proficiency with common business applications, project management tools, and Microsoft Office products.
• This position requires a valid Driver's License with a minimum of 2 years driving experience and also meets UW Risk Management Standards.
• Candidates must pass the initial application screening, all steps of the hiring process, an extensive background investigation including past employment, reference checks, social media check, credit history, drug screen, and medical and psychological examination prior to beginning employment.
  
  

• Experience in law enforcement, public safety, emergency management, intelligence, security operations, or a related field.
• Experience planning, implementing, or supporting a Real-Time Information Center (RTIC), Fusion Center, Crime Center, Emergency Operations Center, or similar operational environment.
• Knowledge of public safety technologies, including Computer Aided Dispatch (CAD), Records Management Systems (RMS), Automated License Plate Readers (ALPR), video management systems, GIS mapping, access control systems, drone programs, or intelligence-sharing platforms.
• Experience managing technology implementation projects, vendor relationships, contracts, procurement processes, and system deployments.
• Knowledge of intelligence-led policing principles, information-sharing practices, and applicable privacy and data governance standards.
• Experience developing performance measures, dashboards, and reporting metrics to evaluate program effectiveness.
• Project management certification (PMP, CAPM, Agile, Lean, or equivalent) or the ability to obtain certification within a specified timeframe.
• Experience working within a higher education, government, or public-sector environment.
• Bachelor's degree in Criminal Justice, Public Administration, Emergency Management, Information Technology, Business Administration, Homeland Security, Law Enforcement, or a closely related field.
  
  

Required: H.S. Diploma or GED equivalent.

Please click on the "Apply" button to start the application process. As part of the application process, you will be required to upload your cover letter and resume into Workday. The application has only one attachment field. Upload your cover letter and resume in that field, either as a single combined file or as multiple files in the same upload area. All listed application materials must be submitted for your application to be considered.

Eligible candidates may participate in the following steps: Phone Screen, Initial Interview, and Final Interview. The tentative start date is set for early March 2027.

Please be aware that successful applicants are responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States) without need of employer sponsorship on or before the effective date of appointment. If you are selected for this position you would have to provide proof of work authorization and eligibility to work.

Scout Umnus

608-608-1038

careers@uwpd.wisc.edu

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.