Mgr Operations Support Systems - FSM

JOB TITLE: Mgr Ops Support Systems - FSM
REQUISITION: FOS00NR
DEPARTMENT: T&D Work Management - Topeka Operations Center or F&M Service Center
LOCATION: Topeka, KS
Kansas City, MO
PAY RANGE: $124,500 - $166,000 (Min-Mid)

Scheduled Work Hours: Monday - Friday 7:30 a.m. - 4:30 p.m. (additional hours as required)

Summary of Primary Duties and Responsibilities:
The Manager Operations Technology Services - FSM will lead a small team dedicated to enhancing the efficiency and effectiveness of our Field Scheduling and Mobility (FSM) applications for Customer and T&D Operations. These applications include, but not limited to Work Scheduling, Mobile Mapping and Mobile Workforce Management. This position will play a critical role in providing end-user support by ensuring seamless operations, problem resolution, and successful collaboration between business units and IT Teams. They will manage the daily operation of the FSM systems, support internal and external customers, and identify opportunities for improvement.

The Manager must be able to work with evolving technology and multiple business units to resolve issues quickly with minimal impact to both our customers and other departments. This position will serve as an advanced troubleshooter of the Field Scheduling and Mobility Systems. In addition, they will collaborate with other support teams on process improvement and issue resolutions that span across our various systems.
This position requires participation in an on-call rotation to provide after-hours support for the FSM systems as needed.

Major responsibilities include, but are not limited to:

• Team Leadership:
  • Lead and mentor a small team responsible for providing technical support and services related to Field Scheduling and Mobility systems (FSM).
  • Foster a collaborative and results-driven work environment.
  • Mobile Workforce Support:
  • Oversee the implementation, maintenance, and optimization of FSM systems.
  • Provide technical assistance to field personnel using mobile devices and applications.
  • Troubleshoot and resolve issues related to FSM applications.
  • Provide continuous monitoring of FSM Systems and investigate errors.
• Requirements Gathering and Analysis:
  • Collaborate with T&D Operations stakeholders to gather business requirements.
  • Analyze user needs and translate them into actionable system enhancements.
• IT Collaboration:
  • Work closely with the application vendors and IT teams to ensure seamless integration of FSM solutions.
  • Coordinate with IT teams and vendors on the deployment of updates and enhancements.
  • Participate in system development and enhancement projects.
  • Coordinate user acceptance testing (UAT) efforts.
• Process Improvement:
  • Identify opportunities to streamline processes and enhance operational efficiency.
  • Implement best practices for FSM.
  • Provide technical guidance to multiple business units in the development and implementation of new standards and processes.
• Documentation and Training:
  • Create and maintain documentation related to FSM processes and procedures.
  • Provide training and support to end-users on FSM applications and tools.
• Performance Metrics:
  • Define and track key performance indicators (KPIs) related to mobile workforce management.
  • Regularly assess team performance and address any gaps.
• Vendor Management:
  • Collaborate with vendors to ensure timely support and resolution of technical issues.
  • Evaluate vendor performance and recommend improvements.
    

Education and Experience:
The preferred candidate will possess a Bachelor's degree in business, engineering, information technology or a related field. The candidate will also have experience working with various computer systems and database applications, as well as a strong background in enterprise applications.
* Prior experience in the utility industry and/or related technical field around scheduling and mobile workforce management is strongly preferred.
* Must have 5 years of leadership experience or previous supervisory (direct and/or indirect) experience.

Skills, Knowledge, and Abilities:
* Excellent communication and the ability to translate complex technical terminology, concepts, and issues to technical and non-technical management and resource staff.
* Good organizational skills and the ability to multi-task and work under pressure and time constraints. Experience with programs such as Microsoft O365 Applications.
* Knowledge of industry and customer data standards.
* Ability to stay abreast on current tools, methodologies, and technologies.
* Strong interpersonal skills to resolve problems in a professional manner, lead working groups, negotiate and create consensus.
* Must have the ability to perform the physical activities of the job.
* Must maintain a high level of professionalism at all times.
* Candidate should possess a progressive, dynamic attitude toward solving problems and working with other team members.
* Must be able to handle confidential information appropriately.
* Must be able to conceptualize, handle multiple priorities, and apply tact, diplomacy, reason, and logic.

Licenses, Certifications, Bonding and/or Testing Required:
The successful candidate must possess and maintain a valid driver's license.

Working Conditions:
Normal office working conditions and outside field conditions. Requires travel to other offices and locations around the company. Must have a satisfactory work record including good attendance and an excellent safety record.

Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. So, our goal is to be a diverse workforce that is representative of the communities we serve. We are committed to celebrating diversity and building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. We know that the more diverse and inclusive we are, the better we will be. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.