Supervisor - Business Systems Quality Assurance

Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America's energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, The American Red Cross, Ronald McDonald House and many more.

We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.

Come join our award winning 12,000 strong organization as we fuel the world and each other!

Position Summary:

This position supervises Quality Assurance operations, testing activities, automation support efforts, and quality governance processes supporting qTest and SAP S/4 environments. The role is responsible for overseeing daily QA activities, coordinating testing resources, supporting automation initiatives, and ensuring high-quality system delivery across projects and support activities.

The Supervisor will work closely with business stakeholders, IT teams, project resources, and vendors to ensure testing activities are executed effectively, QA standards are followed, and project deliverables meet quality expectations and release timelines.

Essential Duties and Responsibilities:

• Supervise day-to-day Quality Assurance activities, testing efforts, automation support, and QA governance processes across multiple projects and support functions.
• Coordinate manual, automated, regression, integration, functional, and end-to-end testing activities within qTest and related platforms.
• Ensure adherence to established QA standards, testing methodologies, automation frameworks, and best practices.
• Support the development, execution, and maintenance of automated testing solutions utilizing tools such as Tosca, Power Automate, Alteryx, Databricks, Selenium, or similar technologies.
• Assign and coordinate testing resources, workload distribution, priorities, and project deliverables to support business and release objectives.
• Identify opportunities for process improvement, automation expansion, testing efficiency, and defect reduction.
• Coordinate test data management, validation activities, environment readiness, and execution planning across QA and non-production environments.
• Monitor QA metrics, defect trends, automation performance, and testing results to identify risks and communicate issues to management.
• Collaborate with business and IT teams to support project objectives and testing priorities.
• Facilitate defect triage meetings, issue tracking, root cause discussions, and resolution activities.
• Ensure testing documentation, automation assets, workflows, and QA repositories remain current and compliant with governance standards.
• Prepare reports and dashboards to communicate testing progress, QA performance, automation adoption, and release readiness.
• Support SAP S/4 testing efforts, including coordination of business process validation and financial system testing activities.
• Provide coaching, guidance, and day-to-day supervision to QA analysts, automation resources, contractors, and project team members.
• Coordinate activities with vendors and external QA resources as assigned.
• Support changing business priorities, release schedules, and enterprise transformation initiatives.
• Perform additional supervisory and operational responsibilities as assigned.