The Network Infrastructure Technician provides technical and administrative support for the company's network and IT infrastructure. The position works under the technical direction of the Senior Network Infrastructure Engineer and assists with network installations, equipment deployment, documentation, inventory, maintenance, troubleshooting, and infrastructure projects. This part-time, entry-level position is designed to provide hands-on experience with enterprise networking while helping ensure that physical infrastructure, equipment records, and network documentation remain accurate and current.
Specific Duties and Responsibilities
- Assist the Senior Network Infrastructure Engineer with the installation, replacement, and maintenance of network infrastructure.
- Assist with deployment and replacement of network switches, wireless access points, network cabling, UPS equipment, and related infrastructure.
- Stage equipment before installation, including labeling, recording asset information, preparing mounting hardware, and confirming required accessories.
- Perform physical installation work under direction, including mounting equipment, patching network connections, organizing cabling, and applying labels.
- Assist with patching and tracing network connections and identifying switch ports, wall jacks, patch panel connections, and connected devices.
- Assist with wireless access point installation, replacement, location verification, and documentation.
- Perform basic connectivity testing and post-installation verification, then report results or concerns to the Senior Network Infrastructure Engineer.
- Gather diagnostic information for escalation and assist with basic network troubleshooting without making unauthorized configuration changes.
- Assist with network infrastructure upgrades and installation projects at corporate and remote company locations.
- Help maintain clean, organized, safe, and properly labeled network closets.
- Identify and document outdated, unused, damaged, or improperly installed network equipment.
- Follow established IT, network security, safety, and change-management procedures.
- Escalate network outages, configuration issues, security concerns, and advanced technical issues to the appropriate IT staff.
Documentation and Inventory Responsibilities
Documentation is a primary responsibility of this position. The technician will create, update, and verify records for:
- Switches and wireless access points
- Network closets, racks, and equipment locations
- Network diagrams and installation records
- Switch port and patch-panel assignments
- VLAN and IP-address information provided by the engineer
- Device names, models, serial numbers, asset tags, and physical locations
- Cabling, wall-jack, fiber, and patching information
- UPS equipment and supporting infrastructure
- Spare equipment, cables, optics/transceivers, mounting hardware, and accessories
The technician will update documentation following equipment moves, additions, replacements, and approved changes. Periodic infrastructure audits will be performed to verify that physical equipment matches existing records.
Secondary Duties and Responsibilities
- Assist with general IT infrastructure projects when needed.
- Assist with hardware installation, equipment moves, and physical server or UPS work.
- Help gather technical information needed for troubleshooting, project planning, and purchasing.
- Assist other IT team members with infrastructure-related tasks as assigned
Qualifications
Education and Experience
- High school diploma or equivalent required.
- Technical education, coursework, certification study, or hands-on experience in information technology, networking, cybersecurity, or a related field preferred.
- Current students pursuing an IT, networking, cybersecurity, or computer-related degree or certification are encouraged to apply.
- Previous professional network engineering experience is not required.
- An acceptable combination of education, technical training, certifications, and practical experience will be considered.
Specific Skills and Abilities
- Basic understanding of Ethernet and TCP/IP networking.
- Basic familiarity with switches, wireless access points, IP addresses, VLANs, network cabling, and patch panels.
- Ability and willingness to learn enterprise networking technologies, including Aruba switches, Aruba wireless access points, and Aruba Central.
- Familiarity with WatchGuard firewalls, VMware, Auvik, or similar infrastructure tools is beneficial but not required.
- Strong attention to detail, especially when labeling equipment and maintaining technical records.
- Ability to create clear documentation using Microsoft Word, Excel, Visio, and other Microsoft 365 applications.
- Ability to follow detailed technical instructions and established procedures.
- Ability to work independently on assigned tasks after receiving direction.
- Good verbal and written communication skills.
- Ability to recognize when an issue should be escalated rather than attempting an unauthorized change.
- Ability to safely lift, carry, mount, and work around typical network and IT equipment, with reasonable accommodation as applicable.
Organizational Relationships / Management Role
This position has no management responsibility. The Network Infrastructure Technician works under the technical direction of the Senior Network Infrastructure Engineer and collaborates with other members of the IT team as needed.
E/O/E
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Bernhardt Furniture Company
Nov 05, 2026