Medical Assistant

SUMMARY:

Assists clinicians in providing high-quality patient care, while exhibiting superbcustomer service skills to all patients and the overall practice

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Assists with direct patient care procedures and related tasks, such as vital signs, obtaining patient histories, verifying medication lists, lab tracking, document management, preparing charts and pre-visit planning

Works quality reports to ensure gaps of care are closed and maintain consistent quality scores

Performs routine specialized procedures and point of care testing, such as EKGs, urine dips, spirometry, nebulizer treatments, specimen collection, etc.

Administers injections including vaccines and medications

Educates and advises patients on specified medical issues under clinician guidance

Monitors inventory of medical supplies, including vaccines and medications, and ensures they are not stored or used past the expiration date

Monitors inventory of medical supplies, including vaccines and medications, and ensures they are not stored or used past the expiration date

Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations

Practices safety, environmental and/or infection control standards and complies with OSHA and DOH standards

Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy

Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients' demographic, clinical and financial information

Attends meetings, workshops, and trainings as they relate to the position and office workflows

Performs other duties as assigned.

EDUCATION:

Medical Assistant Certification or equivalent training/experience as acceptable to the Practice Manager

EXPERIENCE:

At least one year of prior MA experience

Familiarity using an Electronic Medical Record (EMR)

Experience planting PPDs and giving injections

Any combination of education and experience that is substantially equivalent is also acceptable

Knowledge, Skills and Ability

Ability to maintain quality, safety, and /or infection control standards

Ability to perform standard clinical procedures according to established protocols

Ability to show care and compassion when dealing with patients

Knowledge of inventory management practices

Capacity to collaborate with colleagues and teammates as necessary to ensure quality work

Ability to foster a cooperative work environment

Ability to organize, prioritize and schedule work assignments

Ability to multi-task and operate under pressure with the skills to think critically and problem solve

Excellent interpersonal and communication skills (both verbal and written) with the capability to effectively communicate with employees, patients, providers, insurance companies, etc.

Must be committed to providing superior customer service to all

Must be flexible and receptive to change with the ability to learn quickly and retain new information

Ability to use technology with proficiency in Microsoft Office applications such as: Outlook, Excel and Word

Detail and process orientated with a focus on accuracy and efficiency

Ability to escalate issues to physicians/management when appropriate

Professional appearance and demeanor

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

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Driving Required: