New 
Skilled - Assistant Service Manager
 QPS Employment Group | |
66,000
| |
 United States, Wisconsin, Pleasant Prairie | |
 Nov 06, 2026 | |
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Position Title: Assistant Service Manager
Wage: $66,000-$73,000/year We are seeking a highly organized and detail-oriented individual to join our client's Field Service Team as an Assistant Service Manager in Pleasant Prairie, WI. This role is responsible for administrative duties within the Service Department, including but not limited to coordinating the logistics of field service operations such as initial client contact, scheduling site visits, technician assignments, travel arrangements, and related service documentation. The ideal candidate will have excellent communication skills, the ability to multitask, and a strong customer service focus. This position reports directly to the Field Service Manager. Assistant Service Manager Responsibilities include but are not limited to: - Coordinate service trip scheduling and technician assignments - Manage travel arrangements - Maintain accurate records and documentation of service requests, work orders, and client interactions - Monitor the general service department email - Generate service quotes - Ensure timely and efficient delivery of services to clients - Communicate with clients to schedule appointments and provide service status updates - Collaborate with other departments to ensure smooth service delivery and the exchange of relevant information - Identify opportunities for process improvement - Organize internal service training for technicians - Help develop PowerPoint presentations and videos for training and for client service bulletins - Assist in recruiting new skilled service technicians - Coordinate safety compliance for the service department and on-site service - Identify and create Standard Operating Procedures to improve training, operations, and efficiency within the service department - Assist the Field Service Manager in reviewing, editing, and approving field service reports - Review and reconcile company credit card statements for service team expenses Assistant Service Manager Requirements: - High school diploma or GED required; post-secondary education is a plus - 2+ years of experience in a service department - Excellent communication and interpersonal skills - Strong organizational and multitasking abilities - Proficiency in Microsoft Office required - Ability to work independently and as part of a team QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS? - Access to sought-after positions with leading employers - Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers! We will never ask you to pay a fee. Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy. We are proud to be an equal opportunity employer. | |