Product Manager, Principal, Agile Lead

Your Role

Reporting to the Senior Manager, the Product Manager, Principal, Agile Lead is the neutral execution and agile leader for the Member Engagement Model (MEM) Pod. The Member Engagement Model (MEM) team enables personalized member experiences by connecting business priorities, product strategy, data, platforms, technology, experience design, content, and analytics.

The Product Manager, Principal, Agile Lead will serve as a senior leader responsible for driving coordinated execution across MEM's Business, Product, Platform, IT, and functional teams. This role will establish consistent Agile ways of working, manage cross-functional dependencies and impediments, and provide transparency across the end-to-end use case lifecycle. The Principal will also champion innovative ways of working, including AI-enabled tools and automation, to improve efficiency, collaboration, and delivery. The role facilitates agile planning and execution, coaches pod participants in effective ways of working, removes impediments, coordinates dependencies, and surfaces risks with clear options and recommendations.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires 10 years of prior relevant experience in project management, Agile delivery, Scrum Master, or related roles
• Requires experience leading Agile execution across complex, cross-functional business and technology environments, including PI Planning, backlog refinement, iteration planning, reviews/demos, and retrospectives
• Requires experience managing Agile boards, backlogs, RAID logs, cross-team dependencies, risks, impediments, and delivery planning
• Requires experience coordinating and influencing Product, Business, Technology, and functional teams in matrixed environment
• Requires experience communicating delivery status, risks, dependencies, tradeoffs, and recommendations to senior and executive stakeholders
• Agile, Scrum, Product Owner/Product Manager, or advanced Scrum certifications (e.g., SAFe, POPM, PSM II, PSM III, CSP, CTC, CSM, or A-CSM) strongly preferred
• Experience leveraging AI-enabled tools, automation, or emerging technologies to improve planning, execution, reporting, collaboration, or decision-making strongly preferred
• Experience supporting enterprise-scale personalization or data-driven member/customer engagement initiatives strongly preferred
• Experience using Jira, AgilePlace, or similar Agile delivery tools preferred
• Experience supporting scaled Agile delivery across healthcare, digital, member experience, personalization, omnichannel, and other complex enterprise initiatives preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

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