Business Operations Specialist - Care At Home

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

This position supports the Care at Home division across all service lines by assisting with operational coordination, workflow monitoring, logistics management, and performance tracking. The Business Operations Specialist partners with clinical, operational, and revenue cycle teams to ensure efficient front-end operations, support documentation readiness for billing, and assist leadership with monitoring operational and financial performance. The role focuses on healthcare operations expertise and practical execution rather than formal academic credentials or certified coding responsibilities. The position may also coordinate and oversee operational support staff as assigned to support the Care at Home service line.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!
  

EXPERIENCE AND EDUCATION

Required

• Education

High School Diploma or equivalent

• Experience

Previous experience supporting operational workflows in home health, post-acute care, ambulatory care, or similar healthcare settings

Preferred

• Experience

5 years of healthcare operations or healthcare administrative experience

Experience supporting Care at Home, Home Health, Infusion, or Post-Acute Care operations

Familiarity with EPIC systems or operational platforms

Experience with scheduling logistics, referral coordination, or intake operations

JOB DUTIES

• Support operational coordination across Care at Home service lines including home health, home infusion, remote patient monitoring, and other home-based programs.
• Monitor referral intake workflows and assist with front-end operational processes.
• Assist with tracking authorization processes and payer verification workflows.
• Support scheduling logistics, geographic coverage coordination, and clinician capacity monitoring.
• Maintain operational trackers and dashboards related to admissions, referrals, productivity, and capacity.
• Assist leadership with operational and financial reporting to monitor program performance.
• Track operational indicators impacting revenue cycle performance such as documentation readiness, authorization delays, and referral processing timelines.
• Coordinate with revenue cycle, intake, and clinical teams to address documentation gaps impacting billing readiness.
• Assist with supply chain and equipment logistics supporting field-based care delivery.
• Support implementation of operational improvements, service line expansion initiatives, and workflow optimization projects.
• Prepare reports and summaries for leadership related to operational performance and service line activity.
• Coordinate work activities of operational support staff and may provide day*`to*`day guidance or oversight for assigned personnel supporting Care at Home operations.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Work requires strong organizational, coordination, and problem-solving skills
• Proficiency in MS word, Excel, Visio, Redcap, and PowerBI
• Work requires ability to use PC based word-processing, spreadsheets, and databases
• Work requires telephone and personal contact with all levels of internal and external personnel and organizations.
• Work requires ability to read; write; organize, analyze, and coordinate data and other resources to accomplish goals.
• Word requires ability to document and assist in the design of operational procedures to support process improvement initiatives.

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.