Supervisor-Business Operations

Department: UHC: Pathology - Billing

Job Summary: Supervisor*Business Operations oversee unit to maintain consistent staffing necessary to achieve maximum insurance collections and productivity and to meet Unit goals. Responsible for the quality management of their unit. Motivates employees to promote creative thinking and problem solving. Communicates regularly with A/R Manager regarding status of work in progress. Maintains knowledge of physician revenue cycle operational standards for their Unit to develop and change processes or procedures to meet changing payor directives. Prioritizes projects and delegates to appropriate parties. Performs other duties as needed.

Education and Experience: High School Diploma or GED required. Some post high school education in Business and/or Accounting preferred. Minimum two years medical billing/auditing/collection experience for all insurance and third party claims required. Minimum one year of supervisory experience in patient accounting in a Physician Business Office setting preferred.

Knowledge and Skills: Working knowledge of ICD and CPT coding systems required. Able to use a computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to work calmly and respond courteously when under pressure; collaborate and accept direction. Able to think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: Valid driver's license required at time of hire.