Administrative Assistant - Customer Care

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!

Under the direction of the Vice President, Communications, Public Affairs & Customer Care, this position supports the effectiveness and day-to-day operations of the Customer Care team and broader department. Key responsibilities include coordinating team processes and workflows, supporting customer engagement initiatives, managing budgeting and administrative activities, coordinating meetings and calendars, and preparing reports, insights, and presentations.

This role serves as a critical operational partner, helping drive process efficiency, enhance visibility into team performance and customer experience metrics, and enable data-informed decision-making. The successful candidate is highly organized, proactive, and resourceful, with the ability to anticipate needs, connect information across projects and stakeholders, and identify opportunities to improve how work gets done. They demonstrate initiative, take ownership of responsibilities, and are comfortable navigating both strategic and administrative priorities.

Equally important, this individual is a collaborative team player who builds strong relationships, contributes positively to team culture, and is always willing to roll up their sleeves to support colleagues and the broader department as needs arise. They thrive in a fast-paced environment, bring a service-oriented mindset, and are committed to helping the team succeed through flexibility, partnership, and a focus on continuous improvement.

Responsibilities

• Coordinate meetings, travel arrangements and administrative tasks and maintain calendars, email flow, and schedules for the VP and their team members, as requested. Manage incoming inquiries by responding or routing them to the appropriate department, individual, etc. as appropriate.
• Compile, prepare and distribute reports and presentations for department staff members; establish and maintain files, logs, and databases. Documents are typically of a complex, detailed, confidential, and sophisticated nature.
• Analyze budget history to forecast and prepare annual departmental budget. This includes financial reviews, variance analysis, and monthly status reports.
• Administer daily activity and workflow associated with Customer Care work and programs. Interact effectively and directly with internal departments and coworkers to address concerns and resolve issues related to these areas.
• Foster relationships with customers as a brand representative to delight every customer and improve and/or enhance the customer experience. Innovate the recognition process for restaurant-level employees to drive engagement, enthusiasm, and great customer experiences.
• Plan and execute logistics for department meetings, functions and special events, including securing locations, determining food and beverage requirements, transportation logistics and some meeting content. Document event planning and logistics and share updates with the Customer Care Leadership Team.

Pay Range: $20.67 - $34.13 Hr.

• Education: Bachelors Degree, preferred
• Experience: A minimum of 3 years' experience in administrative support role, preferred
• Proficient use of Microsoft Office Professional Suite, including Outlook; PPT, Excel, Outlook and MSFT Teams
• Strong communication skills with the ability to interact with all levels within the business including Senior Leaders
• Ability to work independently with minimal direction by understanding priorities
• Strong interpersonal skills, excellent written and oral communications skills
• Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or at other location(s) as designated by the Company. You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite

Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance.

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.

NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.