Program Manager Tech 2

Partnering with Aquent opens doors to career-defining opportunities with some of the world's most innovative organizations. We are seeking a dynamic and detail-oriented professional to join our client-a global technology pioneer-to lead and transform the operations of a major external developer partner program. In this role, you will not only manage day-to-day partner operations but also drive the future of the program by designing and implementing cutting-edge process automations using Power Automate and AI-assisted tools, leaving a lasting legacy of efficiency.

The Opportunity

In this impactful role, you will own the end-to-end lifecycle of an external developer partner program. You will serve as the critical bridge between external technical partners and internal engineering teams, ensuring seamless onboarding, technical validation, and ongoing engagement. This is a unique opportunity to take a hands-on role in a high-visibility program, where your ability to streamline workflows and automate repetitive manual tasks will directly improve the partner experience and scale operational efficiency.

Key Responsibilities

• Manage the end-to-end partner workflow, including application triage, onboarding, technical validation, launch, and recurring re-validation.
• Evaluate applicant submissions against established eligibility criteria and process partner-submitted technical and contact information.
• Validate, submit, and track technical configuration and domain requests in coordination with engineering teams.
• Coordinate validation testing with quality assurance teams and drive issue resolution to keep partners moving forward.
• Monitor work-item boards, enforce deadlines, and ensure all items progress smoothly to closure.
• Own partner communications through shared aliases and public technical communities, delivering clear and diplomatic guidance.
• Run recurring lifecycle reviews, including inactivity, engagement, and re-validation cycles.
• Support quarterly operational tasks, such as usage-based invoicing and payment tracking.
• Design and build workflow automations using Power Automate and AI tools to eliminate repetitive manual steps and optimize program operations.
• Maintain comprehensive process documentation to ensure a seamless future transition.

What You Need to Succeed

• 3-5 years of experience in technical program management, partner/developer operations, or technical account management.
• Proven experience working directly with external partners or managing a partner program.
• Exceptional written and verbal communication skills, with the ability to deliver complex or difficult decisions clearly and diplomatically.
• Ability to read and interpret technical documentation and API references, translating them into actionable guidance for third-party developers.
• Outstanding attention to detail, with a strong track record in rule-based validation and quality control.
• Hands-on experience building workflow automations using Power Automate (or equivalent tools) and leveraging AI tools to eliminate manual work.

Preferred Qualifications

• Experience utilizing work-item and ticketing systems such as Azure DevOps.
• Familiarity with web protocols, APIs, and DNS/domain ownership.
• Basic scripting capabilities (such as Python or PowerShell) and exposure to usage-based billing concepts.
• Strong stakeholder and partner relationship management skills.
• A proactive, self-directed mindset with the ability to manage multiple moving parts in a dynamic environment.