ServiceNow Platform Architect

Job Summary:

The ServiceNow Architect provides strategic and technical leadership for the ServiceNow platform, establishing architecture standards, governing solution design, and ensuring platform scalability, security, integration, and data integrity. This role partners with business and technology leaders to deliver sustainable solutions, drives platform governance and innovation, mitigates risk, and mentors technical teams while guiding the organization's ServiceNow roadmap and architectural direction.

Job Duties:

* Owns and maintains the ServiceNow platform architecture roadmap and long-term technical direction
* Establishes architecture principles, design standards, reusable patterns, and governance guardrails
* Evaluates new ServiceNow capabilities and emerging technologies for business value, architectural alignment, and adoption opportunities
* Leads architecture reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives
* Ensures technical designs align with platform standards, best practices, and future-state architecture
* Maintains architecture artifacts including reference designs, solution patterns, documentation, and architectural decisions
* Defines standards for platform configuration, customization, development, lifecycle management, and technical debt reduction
* Provides architecture leadership across ServiceNow modules including CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, and Portal/Intake
* Establishes data architecture and governance standards to improve data quality, ownership, integrity, and service modeling
* Drives platform scalability, reliability, performance, security, and overall platform health
* Governs enterprise integration standards for APIs, middleware, events, and third-party solutions
* Collaborates with Enterprise Architecture, Cybersecurity, IAM, Infrastructure, Application, and Data teams to ensure alignment with enterprise standards
* Assesses and mitigates architectural, operational, security, business continuity, audit, and technical risks
* Acts as a trusted advisor to Product Management and technology leadership on platform strategy and complex technical decisions
* Translates business requirements into practical, sustainable, and scalable architecture solutions
* Mentors technical team members and represent the ServiceNow platform in architecture, governance, and security forums
* Serves as the escalation point for complex platform architecture and design challenges
* Other duties as required

Supervisory Responsibilities:
* Provides technical leadership and architectural direction to administrators, developers, integration specialists, partners, and matrixed contributors; direct people management is not required

Qualifications, Knowledge, Skills, and Abilities:

Education
* High school diploma or GED, required
* Bachelor's degree in Computer Science, Information Systems, or Engineering, preferred

Experience
* Seven (7) or more years of progressive experience in enterprise technology, platforms, development, or solution architecture, required
* Four (4) or more years of hands-on ServiceNow platform architecture, solution design, or senior development experience, required
* Strong experience with ServiceNow platform architecture, configuration and customization strategy, integrations, application development, and lifecycle management, required
* Experience with CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, or related capabilities, preferred
* Experience working within product management, platform engineering, or enterprise architecture operating model, preferred
* Experience guiding implementation partners and matrixed technical teams, preferred

License/Certification:
* ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred
* ITIL V3/V4, preferred

Software
* Experience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, preferred
* Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred

Language:
* N/A

Other Knowledge, Skills and Abilities
* Ability to define practical standards and guide adoption across complex platform and organizational boundaries
* Ability to balance business value, user experience, delivery speed, technical risk, and long-term maintainability
* Strong verbal and written communication skills, including the ability to explain complex technical concepts to varied audiences
* Excellent facilitation, interpersonal, consensus-building, and stakeholder-management skills
* Ability to work independently and collaboratively while managing multiple priorities

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $135,000 - 150,000
Maryland Range: $135,000 - 150,000
NYC/Long Island/Westchester Range: $135,000 - 150,000

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.

As technology continues to shape how we work, BDO values the ability to apply generative and agentic AI solutions to develop work products, improve workflows and identify potential risks. Across our firm, we emphasize professional judgment in validating AI-generated outputs for accuracy, quality, and compliance.

We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.

Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets
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