Patient Access Services Supervisor 1

#CA-KN

Hospital Access Services is responsible for hospital registration, admissions, emergency department arrivals and financial counseling. This position will serve as the direct report for the Emergency Department Financial Counselors and department administrative support staff. Provides guidance to support staff. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Recommends new and revised procedures as needed. The Patient Access Services Supervisor is accountable for all unit activities and is expected to be an informed resource understanding the details of the department and its level of performance. The incumbent takes a hands-on approach to maintaining appropriate staffing levels within the unit on all shifts. The incumbent is responsible for completing quality reviews, providing employee feedback, maintaining employee documentation, and providing timely performance management to staff. The incumbent is expected to maintain documentation and provide management team updates during management meetings.

Apply By Date: 11/16/2026 by 11:59 PM PST

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in a related field and/or a combination of experience, education and/or training required.
• Previous leadership experience required.
• Experience working in a hospital setting.
• Epic (EHR) Experience.
• Demonstrated supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff, and to manage the complex workflow and multiple priorities of admissions and registration.
• Demonstrated ability to work effectively with all levels of management as well as with clinical care providers, administrative and business personnel, and other stakeholders on issues related to patient admissions, registration, and financial counseling.
• Skills to assess learning needs of staff and to participate in their training and development to promote growth within their position and the University.
• Strong verbal communications skills, with the ability to effectively motivate others and to convey complex information in a clear and concise manner.
• Written communication skills to compose letters, merit evaluations, reports, policies and procedures, and Situation Response Guidelines that could include medical, financial, and administrative information clearly and concisely.
• Extensive knowledge of healthcare insurance systems: including HMO, PPO, Federal Government programs, State programs, Third party liability, and Charity Care.
• Ability to apply insurance knowledge to accurately complete quality reviews, compile, and update training material, provide team training, and review and report outcomes related to payor information.
• Knowledge of county contracts; third party payer contracts, Title XXII, JCAHO and CMRI notification criteria.
• Demonstrated knowledge of how these programs/regulations affect the functions and roles of the department; ability to incorporate them into departmental systems/processes.
• Ability to organize work to accommodate special projects, deadlines, and priorities.
• Skills to perform in-depth statistical analysis to provide accurate information in a concise informative manner and to identify/analyze problems or issues related to areas of responsibility, which includes patient throughput, registration, and admitting processes.
• Public speaking skills to effectively address a variety of committee, groups, and forums to educate, explain and respond to department functions.
• Personnel management skills to include developing position descriptions; recruiting, interviewing, and selecting employees; establishing performance standards, empowering employees; and holding them accountable, coaching, and evaluating employees; recognizing and rewarding staff; administering corrective action and providing staff development and team building opportunities.
• Knowledge of staff personnel policies and regulations.
• Excellent interpersonal communication skills to interact with tact and diplomacy with administration, management, patients, physicians, and staff at all levels.
• Ability to engage in collaborative problem solving and negotiation with staff and colleagues.
• Ability to exercise discretion to ensure that patient, staff, and department confidentiality is always maintained in a professional and respectful manner.
• Ability to maintain composure, efficiency, and a positive customer service-oriented manner during periods of peak workload with frequent interruptions, under tight deadlines, and when interacting with customer who are ill, angry, or emotionally distressed.
• Ability to accomplish a variety of concurrent assignments in an effective and efficient manner.
• Skills to organize and prioritize assignments to complete work in a timely and efficient manner, particularly when there are changes in the workload or assignments.
• Problem-solving skills to independently define a problem, identify the resources available to help solve problems, create variable resolutions, and take the action necessary to implement them and follow through to ensure the problem is resolved to the satisfaction of all parties.
• Decision making skills to independently exercise delegated authority to act, and to appropriately seek assistance from others when limits of delegated authority have been reached.
• Knowledge of medical terminology, insurance verification, payer plan changes, managed care environment, authorization processes, appointment scheduling, registration, reimbursement contracts and departmental and system policies and procedures.

Preferred Qualifications

• Experience as a supervisor in a unionized environment

Key Responsibilities

• 25% - Supervision and Leadership
• 25% - Personnel Management
• 20% - Training and Coaching
• 10% - Fiscal Management
• 10% - Program Management / Committee Participation
• 5% - Customer Service Responsibilities
• 5% - Other Duties

Department Overview

The incumbent monitors, maintains and/or accelerates departmental performance from both quality and productivity aspects. The incumbent is responsible for facilitating all staff training, as identified in the job description. The incumbent is responsible for promotion of interdepartmental communication, promoting and supporting teamwork amongst all teams. Involves the management and administration of patient registration, pre-admissions and admissions, transfers, insurance eligibility and authorization, and financial counseling. Services are provided in a variety of environments, such as the emergency department, hospital admissions, birth center, ambulatory care clinics, surgery centers, laboratory and radiology services. Functions are provided in concert with clinical and business departments across the organization, to ensure efficient patient flow and to maximize revenue collection. Works closely with patient financial services and case management department to maintain payer requirements and denial root cause analysis.

POSITION INFORMATION

• Salary or Pay Range: $31.51 - $55.27
• Salary Frequency: Hourly
• Salary Grade: 20
• UC Job Title: PAT ACCESS SVC SUPV 1
• UC Job Code: 004591
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 10:30PM - 7:00AM
• Location: Surgery & Emergency Serv PAV (HSP010) - Sacramento, California
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Loud noise levels - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks