Senior Product Manager - Public Safety

Description

Vector Solutions is a leading software company delivering an AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.

Vector Solutions is seeking a Senior Product Manager to own TargetSolutions, our training, credentialing, and workforce management platform for fire, EMS, and law enforcement agencies. For more than 20 years over 8,000 public safety & municipal agencies have relied on TargetSolutions to keep firefighters, paramedics, and officers certified, compliant, and ready for the next call.

As Senior Product Manager, you'll own the roadmap for a platform that sets the standard for public safety training. You'll shape the multi-year product strategy across fire, EMS, and law enforcement, delivering product innovation in core workflows, and a mobile-first experience for personnel in the field. You'll lead the development of AI-enabled features to create measurable value and efficiency for public safety personnel. Your decisions will reach the people who protect their communities.

In this role you'll be responsible for aligning engineering, design, sales, marketing, and customer success around a roadmap tied to clear business outcomes: adoption, retention, and new customer growth. You'll decide what gets built and why, balancing customer needs, market opportunity, and technical tradeoffs, and make sure every release lands with the enablement and go-to-market support it needs. You will serve as the subject matter expert on how fire, EMS, and law enforcement personnel use the product, its place in the public safety market, the competitive landscape, and product positioning. With every new customer problem you solve in this role you'll make a lasting impact on the most widely used public safety training platform in the US.

What You'll Do:

• Manage the TargetSolutions product life cycle from strategic planning to tactical initiatives.

• Represent the voice of customer in making decisions on not just what to build, but how to solve problems.

• Act as a subject matter expert capable of working across technical and non-technical teams to establish the value and importance of strategic initiatives for public safety customers.

• Track sales analytics including win/loss data, and pipeline trends, and turn those insights into product priorities and business decisions.

• Perform competitor, customer, and market analysis across the public safety training and workforce management market to identify customer needs, trends, market gaps, and new product opportunities.

• Define and document product requirements and roadmaps for execution and sales.

• Spend time with agencies and at industry events to understand how departments train, credential, and operate training departments.

• Work with the engineering team to plan, specify, and deliver product enhancements, prioritizing new features and setting specific timelines.

• Test new product features before release, provide feedback, and prioritize issues.

• Collaborate with product marketing to support webinars, presentations, demos, case studies, and product updates.

• Coordinate product launch activities, working closely with cross-departmental teams.

• Prepare and conduct sales enablement training on new features.

• Track performance of new features, measure product adoption and business plan achievements.

What We're Looking For:

• Bachelor's degree or equivalent experience.

• 7+ years in Product Management

• Demonstrated working experience within the public safety market (fire, EMS, law enforcement, or emergency management), with a working knowledge of how agencies train and operate.

• Familiarity with public safety training, credentialing, or compliance standards is a plus

• Excellent interpersonal skills and proven team player with co-workers and customers.

• Strong written and verbal communicator who can build alignment, negotiate tradeoffs, and present product strategy to executives, customers, and cross-functional teams.

• Highly organized and detail-oriented, with a demonstrated ability to work independently.

• Demonstrated ability to understand and communicate technical concepts and learn quickly.

• Curiosity and enthusiasm for applications of new technology in daily work and product innovations.

• Experience working within an Agile product development and AI-first development best practices.

• Ability to travel up to 15%, including customer visits and industry events.

What You Can Expect From Us:

• Friendly, open, and casual work environment

• Comprehensive benefits package effective the first of the month after hire

• Matching 401(k) retirement plan

• Healthy work-life balance with flexible work arrangements and generous time off

• Generous referral incentive program

• Tuition Reimbursement Program

• Pet Insurance

• OnePass Gym/Wellness Discount Program

• Calm Health-Employee Membership

• Company social events

• Employee Resource Groups

• Philanthropic opportunities

What We Value:

• Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.

• Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.

• Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.

• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.

• Act Now - We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good.

• Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.

• Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.

The base salary range provided is a good-faith estimate at the time of posting. Actual pay may vary based on factors such as skills, qualifications, experience, and work location. Compensation will always comply with applicable state and local pay laws, including but not limited to those in California, Colorado, New York, and Washington.