STAR (Support Team Assisted Response) Supervisor

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Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

Job Summary

Under general supervision, provides medical care and transportation on the Support Team Assisted Response (STAR) vehicle. Attends to patients encountered during STAR response and provides support to the clinical social worker assigned. Provides supervision to STAR staff and training for newly hired STAR team members. Acts as a department liaison to internal and external agencies. Responsible for daily schedule oversight, assignment of personnel to units or events, assuring adequate resources and response to STAR commitments.

Essential Functions:

• Overall system awareness (location and condition of vehicles and equipment, personnel, and other resources) and supporting the efficacy and success of system management. Be aware of current resources and manage their deployment. Have awareness of STAR system limitations and assist in managing the deployment of resources and staffing as needed. (20%)
• Supervision of Paramedics and EMTs to include scheduling, accident logs, and incident reports. (20%)
• Acts as key contact person to schedule students and training locations. (10%)
• Researches, collects, and organizes marketing materials for the Program. (10%)
• Manages and works in teams to ensure program implementation. (10%)
• Works with other participating agencies and is involved in allocating resources based on program needs. (10%)
• Maintains strong relationship with stakeholders to deliver resources as necessary. (10%)
• Participates in assigned departmental committees, meetings, and planning/work groups. (10%)

Education:

• High School Diploma or GED required.

Work Experience:

• 1-3 years Paramedic experience required.

Licenses:

• DLR-Colorado Driver's License Class R - DMV - Department of Motor Vehicles required.
• EMTP-EMT Paramedic - CO - State of Colorado required.
• ACLS-Advanced Cardiac Life Support - AHA - American Heart Association required.

Knowledge, Skills and Abilities:

• Knowledge of all STAR Team policies and procedures.
• Skill in communicating effectively in writing/verbal as appropriate for needs of audience. Skill in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective actions.
• Ability to handle difficult and stressful situations with professional composure. Ability to establish goals and objectives for street operations.
• Execute Denver Health's Leadership Strategy
  
  Tenants:
  
  * Workforce Engagement
  
  * Leader Development
  
  * Performance Management
  
  * and, Leader Competencies.
  
• Ability to process and handle confidential information with discretion. Ability to exercise sound judgement in making critical decisions.
• Basic computer skills required: Word, Excel, Outlook
• Capacity to learn agency specific programs, e.g., Scheduling and Payroll

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

Applicants will be considered until the position is filled.